Job Description

Job Title: Sales Executive (Used)

Location:

FRF Volvo Swansea

Company:

FRF Group South Wales Ltd

Reporting to:

Sales Manager

Hours:

Full time

Introduction

We are seeking a driven and experienced Sales Executive to join our high-performing Car Team at FRF Volvo Swansea.

You'll be responsible for achieving monthly unit and profit targets, managing your personal pipeline via CRM, and maintaining the highest standards of customer service, compliance, and brand representation. With a strong stock mix, digital leads, and the power of the Volvo brand behind you, this role offers genuine earning potential and long-term career development.

If you're ambitious, customer-obsessed, and thrive in a fast-paced sales environment -- we want to hear from you.

Job Summary:

To sell new & used vehicles professionally and to maximise the profit opportunity within each sale. Develop good relationships with customers. To meet and exceed monthly company and personal profit and unit targets.

Key Responsibilities:

Gain an understanding whilst maintaining a high level of product and industry knowledge

Manage inbound and outbound leads, both digital and in-showroom

Qualify customers by understanding their interests and requirements, matching requirements and interests to various models, etc.

Conduct customer consultations, test drives, and finance presentations

Ensure all finance options are discussed and explored to provide the customer with the best finance facilities.

Deliver an experience that drives repeat business, referrals, and 5-star reviews

To introduce and follow up suitable sales prospect in line with management set target.

Collaborate with the team to maximise showroom performance and profitability

Represent FRF Volvo Swansea with pride, professionalism, and passion

Ensure that customers understand the vehicle's operating features, paperwork and warranty.

Follow a structured and customer-focused sales process, ensuring every stage from qualification to close is handled with professionalism, transparency, and consistency

Uphold Volvo brand standards by ensuring excellence in showroom presentation, In-Car Connectivity setup, Service Plan explanation, and maintaining high Customer Satisfaction (CSI) scores

Ensure all financial transactions are complete and correct for each transaction.

Directly reports to the Sales Manager, receiving daily support, guidance, and performance feedback

To have due regard for Health and Safety of others whilst undertaking your duties.

To carry out any reasonable request as directed by the Manager/ Assistant Manager.

Required:

Passion for delivering exceptional customer experiences

The ability to listen to the customers' needs and desires in order to offer professional advice.

Self-confidence and an outgoing personality.

Good negotiating skills and a persuasive manner.

Excellent customer service skills and a positive attitude to customer care.

Commercially aware, with a focus on conversion rates, finance penetration, and add-on performance whilst maintain our Treating Customers Fairly ethos.

The ability to explain technical information to people who aren't experts.

Good IT skills and business sense.

The ability to work to targets and deadlines and stay calm under pressure.

High CRM discipline - tracks pipeline, follow-ups, and lost opportunities effectively

Confidence to work alone without direct supervision.

Resilient, self-motivated, and target driven

The ability to work in teams to increase profits.

Holds a full UK driving licence

DBS check is required for this role

What We Offer:

Competitive salary

25,000 Basic + Uncapped Commissions with an OTE of 55,000

Comprehensive benefits package including pension

Manufacturer-backed training and accreditations

(Volvo Certified)

Opportunities for professional growth and development.

A supportive and dynamic work environment.

We are an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their age, sex, disability, race, religion, sexual orientation, or any other protected characteristic.

Job Type: Full-time

Pay: 25,000.00-55,000.00 per year

Experience:

Sales: 3 years (required)
Work Location: In person