Job Description

Our Ways of Working Principles:
We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work.
As we further adjust to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward.
We have some core principles which support us in this:
Do what's right
Trust & give permission
Delivery matters
We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process.
About Us
At Moonpig Group our purpose is to create better, more personal, connections between people that care about each other. We are an international group, comprising the Moonpig, Buyagift and Red Letter Days brands in the UK and the Greetz brand in the Netherlands.
We were founded with a goal to disrupt the traditional greetings industry. Two decades on, we're an established leader within the online gifting market, offering a wide range of products to customers across the world.
Moonpig is an iconic brand and innovator, with clear values (read more about our values ). These values set our teams and our business up for success in an environment that's fun, supportive and challenging. They're the glue that binds us together and we think of them as a platform to help us deliver our best work.
Our architecture is built for scale and flexibility which will allow us to quickly innovate and launch new propositions - coupling that with the wealth of data we have on our customers, the sky's the limit in the world of experimenting with cutting edge ideas.
What You'll Be Doing
As Vice President of Engineering for Moonpig, you will be the single executive leader for all engineering teams across the Moonpig Group. This is a strategic and high-impact role reporting directly to the Chief Product & Technology Officer (CPTO), and working closely with the VP of Product, CEO, and other senior leaders to align technology initiatives with business objectives. The VP of Engineering will drive Moonpig's technology vision and execution across the entire customer journey - from our consumer-facing website and apps, through fulfilment and logistics systems, to the underlying platform and infrastructure.
In this role, you will oversee an engineering organization of approximately 120 engineers (including several Engineering Directors/Managers and Principal Engineers) responsible for all aspects of Moonpig's technology. You will have full ownership of a ~xc2xa320 million annual engineering budget, making key decisions on technology investments and resource allocation in a cost-conscious environment. Moonpig's tech stack is fully cloud-native on Amazon Web Services (AWS), leveraging modern serverless architecture to deliver a highly scalable and resilient platform. As VP of Engineering, you will ensure that our cloud infrastructure and CI/CD pipelines enable fast delivery of new features without compromising stability or security.
This role is ideally based in London, UK, with the engineering headquarters, but we are open to candidates based in Manchester who can travel regularly to London to engage with the executive team and broader group.
Key Responsibilities

• Technology Vision & Strategy: Define and own the multi-year engineering strategy and technical vision for Moonpig Group. Ensure our technology roadmap supports the company's business goals and international growth, leveraging the latest innovations (cloud, AI, etc.) to keep Moonpig at the forefront of personalized e-commerce. Develop architecture plans that scale globally while accommodating local market nuances and brand differences.
• Engineering Execution & Delivery: Drive execution of technology initiatives with a focus on delivery velocity and quality. Champion agile methodologies and data-driven decision making to continuously improve our development process. Ensure teams are shipping new features and improvements rapidly, achieving fast time-to-market for innovations that delight customers . At the same time, maintain a high bar for system reliability, security, and performance - our platform must handle seasonal traffic spikes (e.g. Valentine's Day, Christmas) flawlessly.
• Platform Scalability & Resilience: Oversee our platform and infrastructure teams to guarantee that Moonpig's systems are highly scalable, resilient, and available. Continue to evolve our AWS cloud-native architecture, including serverless services and microservices, to meet growing demand and new product capabilities. Ensure robust DevOps practices, monitoring, and incident response processes are in place to uphold world-class uptime and fast recovery from any issues.
• Engineering Excellence & Best Practices: Foster a culture of engineering excellence across all teams. Implement and uphold modern best practices in software development and operations - including continuous integration/deployment (CI/CD), automated testing, DevSecOps, and agile delivery. Champion technical excellence such as clean architecture, code quality, and knowledge sharing. Continuously assess and refine development processes and tools to improve efficiency and developer experience.
• Leadership of High-Performing Teams: Attract, hire, and retain top engineering talent in a highly competitive market. Inspire and mentor engineering managers and principal engineers, developing the next generation of engineering leaders. Build diverse and inclusive teams where everyone can do their best work. Set clear performance goals, provide regular feedback, and create a culture of innovation, ownership, and continuous improvement.
• Cross-Functional Collaboration: Work in close partnership with peer leaders in Product, Data, Design, Commercial, and Marketing to deliver cohesive customer experiences and business outcomes. Ensure tight alignment between product roadmaps and engineering execution - jointly prioritizing initiatives, balancing technical needs with product features. Facilitate effective communication and collaboration between engineers and other departments, fostering a one-team mentality.
• Stakeholder Management: Act as the key point of contact for engineering at the executive level. Communicate engineering plans, progress, and challenges in clear business terms to the CEO, Board, and other stakeholders. Set the right expectations and influence decision-making at the top of the organization. Provide thought leadership and trusted technical advice to inform Moonpig's overall strategy.
• Budget & Operational Management: Manage the engineering budget (~xc2xa320M) and resource planning. Make data-driven decisions on build vs. buy, vendor choices, and where to focus investments for maximum ROI. Ensure that engineering operates efficiently within budget, optimizing cloud infrastructure spend and team resources while continuing to meet business needs. Drive a cost-conscious mindset in the team, especially given broader macroeconomic considerations.

About You:

• Proven Senior Engineering Leadership: Extensive experience (10+ years) in software engineering, with at least 5+ years in senior leadership roles (Director, Sr. Director, VP, or CTO). You have led large engineering organizations (100+ engineers) and multiple managers, ideally in a high-growth or at-scale tech company.
• Strategic Technology Visionary: Demonstrated ability to define and drive a technology strategy aligned with business goals. Experience overseeing architecture for complex, scalable consumer-facing systems is required. You can balance long-term innovation with short-term delivery needs, and make pragmatic decisions that advance the tech vision incrementally.
• Scaling and Delivery Track Record: A strong track record of delivering scalable, reliable software platforms and continuous product delivery. Familiarity with handling high-traffic, high-volume platforms (e.g. e-commerce, digital consumer products) is highly desirable. Experience with systems that operate globally or across multiple markets/brands is a plus.
• Cloud-Native & DevOps Expertise: Deep knowledge of modern cloud technologies and DevOps practices. Experience with AWS cloud services in a production environment is required, and ideally familiarity with serverless architectures, microservices, and cloud infrastructure at scale . You have driven adoption of CI/CD pipelines, automated testing, and infrastructure-as-code. Security and reliability best practices (monitoring, alerting, SRE principles) are second nature to you.
• People Leadership & Organizational Development: Exceptional leadership skills in growing and nurturing engineering teams. You have hired top talent and built diverse, inclusive teams. Proven ability to mentor and develop engineering managers and senior technical leaders (e.g. Principal Engineers). You excel at managing performance, setting clear goals, and fostering an environment where engineers thrive and produce their best work.
• Cross-Functional Collaboration & Communication: Excellent stakeholder management and communication skills at the executive level. You're adept at working in close partnership with product management and other functions - influencing and collaborating to achieve shared goals. Able to communicate complex technical concepts in simple terms to non-technical executives and build trust with senior stakeholders.
• Innovative Mindset: Passion for staying up-to-date with emerging technologies (such as AI/ML, personalization, data analytics) and figuring out how to pragmatically apply them for business value. You combine a creative, innovative mindset with strong judgement on what will enhance customer experience versus what is overhyped.
• Results-Driven and Accountable: Data-driven decision-maker with a focus on outcomes. Comfortable owning large budgets and ensuring ROI on technology investments. You take accountability for the success of your teams and the systems you own, and have a bias for action in solving problems or removing roadblocks.
• Domain Experience (Bonus): Experience in e-commerce, digital retail, or a similar consumer internet industry is a plus. Understanding of fulfillment/logistics systems or payments is beneficial. Most importantly, you should be excited by Moonpig's mission of leveraging technology to deliver heartfelt, personalized customer experiences at scale.

Want to hear more?
Find out more about Moonpig Group and what it has to offer !
Moonpig's Commitment to Equality, Diversity and Inclusivity
At Moonpig Group, we're committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.
We're proud to have several employee-led committees within our organisation, including the LGBTQ+, Gender Balance, Neurodiversity and our EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) Committees.
We'll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.