Vulnerable Customer Specialist
Leigh, ENG, GB, United Kingdom
Job Description
First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND we're proud of it!
You've only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously.We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.
Pay and Benefits
:A starting salary of
27,955 moving
to
36,261
after three years, along with an annual company bonus scheme Working Monday to Friday with one Saturday per month Hybrid working at your line manager's discretion And many more!Key Requirements
:A genuine '
Team Player
', working collaboratively with your colleagues and our customer base You will beproactive
, someone whotakes responsibility for their learning
and managing of themselves, aforward thinker
with a real drive to give their best and make apositive difference
, and can see the bigger picture Someone who isresilient
, whoisn't afraid to make big decisions
, and living by our one of our operating principles: 'make mistakes and learn from them
'Key Responsibilities
:This busy role will be
telephone based
, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for You will demonstrate the ability tounderstand a customers' financial situation
understand the complexity of finance agreements,
andmake sound decisions
to ensure a good customer outcome Be agreat communicator
with our customers, explaining things such aspayment plans that you have calculated
with themTo apply for this position:
*
You must have the permanent right to work in the UK
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Job Detail
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Job IdJD3672905
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLeigh, ENG, GB, United Kingdom
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EducationNot mentioned