Job Description

Description

We are looking to hire a hard-working, energetic Waiter/Waitress to work with the front of house team at our restaurant, in the world's most iconic and luxurious department store, Harrods. Your primary responsibility is to provide an exceptional dining experience for our guests. You will be the face of our brand, ensuring that each guest feels welcome, valued, and delighted by both our service and our authentic Italian cuisine.

What you'll do at Pasta Evangelists:

Ensure the standards with regards to preparation and presentation of the restaurant are adhered to at all times. Maintain the highest standard of cleanliness and maintenance of furnishings and equipment. Understand and adhere to the company's rules and regulations on policies and procedures relating to fire, hygiene, health & safety and licensing regulations. Ensure a safe working environment identifying potential hazards and taking corrective action. Treat company property with due care and attention. Ensure you are operating world-class service standards that showcase the brand. Ensure all checks are closed and posted at the end of each meal period. Follow processes and procedures to reduce wastage within the restaurant. Adhere to cash handling procedures set in place by the company. Ensure that menus are presentable and reflect the excellence of the brand. Maximize sales opportunities through excellent service and upselling techniques. Handle all customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily and ensure follow up, ensuring any situations are brought to the attention of Supervisor & General Manager. Develop a culture of actively seeking feedback from customers on a regular basis. Have complete and thorough menu knowledge, both food and drink knowledge. Attend daily briefings and respond to any necessary changes and updates. Be punctual, always following company absence and lateness procedures if unable to attend work as scheduled. Support the training of new employees. Adopt a "can do" culture within your team.

Who you are:

You have a minimum one year of previous experience as a waiter/waitress in a high-end restaurant. Ability to work under pressure. You thrive in a fast-paced environment and can handle multiple tasks simultaneously. Demonstrate excellent organizational skills and ensure that all duties are completed in a timely manner. You are committed to providing outstanding customer service and paying attention to detail. Be able to follow all instructions and comply with food health and safety regulations. You possess strong communication and interpersonal skills. You have flexible availability, including evenings, weekends, and holidays. ... A pasta lover!

What we can offer:

Join a dynamic, fast-moving & diverse team Regular team socials Prorated 28 days of paid annual leave (inclusive of bank holidays) Competitive salary, 14.17 an hour guaranteed (with service included) no matter how bad the sales, with an over distribution of service charge and on target earnings up to 16 per hour and anything in between depending on sales levels. Discount at our counter and restaurant in Harrods Cycle to work scheme Referral bonus Scheme

About Pasta Evangelists

Pasta Evangelists

was born eight years ago out of a desire to become the authority in fresh pasta. We're on a mission to reimagine and elevate pasta as a category, which is worth a staggering 3.8bn yet has seen little innovation for decades.



Since launching our original fresh pasta recipe kit service in 2016, we have built a cult following of British pasta lovers - our Evangelists - who are passionate about discovering the breadth and variety of pasta, as well as the irresistible stories behind it.



Today,

Pasta Evangelists is backed by Barilla

(the world's biggest pasta company) and is proud to be the

UK's biggest pasta brand by revenues, as well as one of the

UK's fastest-growing startups

. In addition to our website, our recipe kits are also available for customers to purchase through major online retailers like Ocado.



Building on this success, we are now disrupting

Britain's pizza-centric Italian dining scene

with the launch of our very own Pasta Evangelists restaurants along with our

high-end Harrods Pasta Bar

. These are not just Italian eateries -- they are vibrant destinations where guests can experience the extraordinary diversity of pasta, alongside exceptional service, bold creativity, and a true passion for great food. You can visit us at our first locations in Chiswick, Richmond, Greenwich and Farringdon, where guests can enjoy a delicious meal and also take part in our much loved pasta-making classes.



At the same time, we continue to expand our fresh pasta takeaway concept, available on pastaevangelists.com and through major delivery platforms like

Deliveroo, UberEats and JustEat.

With more than 40 kitchens now operating across the UK -- including in Scotland and Wales -- we are growing our footprint rapidly and bringing fresh pasta to more customers every day.



Our state-of-the-art

Pastificio in Acton, West London -- the largest in the UK -- enables us to produce a wide range of artisanal pasta and sauces, pushing the boundaries of what's possible in this beloved category.



Looking ahead, our key focus is on opening more restaurants and creating unique spaces that celebrate pasta in all its shapes, offering something far beyond the traditional Italian experience.



Given our ambitions, we are looking for exceptional professionals to lead our business through this next exciting chapter of growth.