Job Description

Objective

To provide the highest standards of service excellence and customer care in support of Thai Village Restaurant and Bar Ltd Food, Beverage and Kitchen function.

Skills and Experience

High levels of communication and interpersonal skills. An open, friendly and welcoming disposition. Efficient, effective and with demonstrable attention to detail. A strong commitment to service excellence. An interest in and knowledge of Thai culture and cuisine is desirable. Numerate and the ability to handle cash accurately and efficiently.

Duties

To take orders and service customers at the bar and at the tables. Ensure responsible service of alcohol policies are implemented at all times. Tidiness of bar and restaurant areas at all times. Maintain hygiene and safety standards. Take restaurant bookings, recording all vital information as per procedure. Operate till to ensure a high level of honesty and efficiency. Ensure the safety of customers and staff at all times. Handle or direct complaints according to guidelines and in a way that satisfies customers. Carry out other duties, as advised, from time to time. Take direction from the Executive Chef, General Manager and the Associate Manager.

Responsibility

Bar and catering service according to the business quality and service standards demanded. Adhere to the rules and practice of the bar license and licensing laws. Operation of till and money handling. Health and safety standards to be upheld at all times. Health and hygiene standards to be upheld at all times. Offering a high quality of customer service. Creating a harmonious environment with other staff throughout the Thai Village team. Being respectful and courteous to customers and colleagues. Actively displaying values, willingness to learn about Thai culture and cuisine, and promote them to customers as part of the service provision.
Job Types: Full-time, Part-time, Permanent, Temp to perm, Zero hours contract

Pay: 12.21-13.00 per hour

Benefits:

Company pension Discounted or free food Employee discount
Ability to commute/relocate:

Broadstairs CT10 2BF: reliably commute or plan to relocate before starting work (required)
Work Location: In person