Job Description

Please note : you must have right to work in the UK to apply for this position.
Due to current Home Office Guidelines, we are unable to offer sponsorship for this job role.
Previous applicants need not apply.
Ward AdministratorBand 3 - 24,071 - 25,674 per annum pro rata30 hours per weekThursday, Friday, Saturday & Sunday - 09.00 - 17.00
The role of the Ward Administrator requires a passion for making a difference to join our team, helping to ensure the safe and smooth running of services for the people in our care.
The post holder will be expected to provide clerical, administrative and information technology support to nursing and other staff in relation to the needs of patients being cared for within the Unit. Although primarily based within a particular area/ward, the post holder maybe required to work anywhere within the Trust to cover short-term absence. The post holder will work under the direction of the Admin Area Lead in supporting the smooth running of the service.
Main duties of the job
You will be required to skillfully manage all incoming and outgoing telephone calls to the clinical team, managing all calls in a polite and efficient manner. You will be required to receive and deal with telephone enquiries to the service, reaching out to and responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable patients and family / carer's. You will maintain confidentiality at all times in line with Trust policies & procedures.
You will be required to record accurate messages and follow them up appropriately in accordance to department guidelines.
To deal face to face with patients and families / carer's seeking further help or information. To be aware of the needs of patients and to deal in an appropriate manner with patients who can be hostile, abusive or aggressive.
About us
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Details
Date posted
08 August 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum, pro rata for part time
Contract
Permanent
Working pattern
Part-time
Reference number
364-A-9236
Job locations
The Lakes
Turner Road
Colchester
CO3 0UJ
Job description
Job responsibilities
Be responsible for ensuring all correspondence is accurately and appropriately presented using Trust standard templates in line with Trust policies & procedures.
To be skilled and experienced in the full range of administration practices, software programmes and specialised functional terms.
To be proficient with the knowledge of patient records management, including use of electronic patient record systems, supporting new users and directing them as necessary. To apply knowledge and experience to meet the needs of the clinical teams by completing non-routine tasks on a daily basis.
To operate the Trusts telephony systems. Job description
Job responsibilities
Be responsible for ensuring all correspondence is accurately and appropriately presented using Trust standard templates in line with Trust policies & procedures.
To be skilled and experienced in the full range of administration practices, software programmes and specialised functional terms.
To be proficient with the knowledge of patient records management, including use of electronic patient record systems, supporting new users and directing them as necessary. To apply knowledge and experience to meet the needs of the clinical teams by completing non-routine tasks on a daily basis.
To operate the Trusts telephony systems.
Person Specification
Education/Qualifications
Essential

• oExcellent written and spoken English, including spelling & grammar

Desirable

• A Level education or equivalent

Systems Knowledge
Essential

• IT skills equivalent to RSA3, NVQ3 or relevant experience of Microsoft Word Packages

Desirable

• Current or previous experience of SystemOne, EMIS, Paris or Mobius

Required Experience
Essential

• Recent administration experience within a healthcare setting

Desirable

• Current or previous NHS administration experience

Person Specification
Education/Qualifications
Essential

• oExcellent written and spoken English, including spelling & grammar

Desirable

• A Level education or equivalent

Systems Knowledge
Essential

• IT skills equivalent to RSA3, NVQ3 or relevant experience of Microsoft Word Packages

Desirable

• Current or previous experience of SystemOne, EMIS, Paris or Mobius

Required Experience
Essential

• Recent administration experience within a healthcare setting

Desirable

• Current or previous NHS administration experience