Job Description

To provide a robust administrative service for busy medical ward. Demonstrable experience in a range of IT skills would be an advantage as would previous administrative or reception demonstrable experience.
University Hospitals NHS Trust supports flexible working applications and can offer a supportive education and development service. We take pride in providing a thorough appraisal annually for all of our trust members.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
Burrator ward has an opportunity for a Ward Clerk to join their team. We specialise in General medicine patients patients. We have a supportive ward team including Registered Nurses, HCA's, discharge coordinator & another ward clerk. This post is to cover Monday to Friday. We are keen to employ someone who takes pride in reception work and is prepared to work within a clinical area as the reception desk is in the middle of a medical ward.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Details
Date posted
05 August 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year Per Annum, Pro Rata if part-time
Contract
Permanent
Working pattern
Part-time
Reference number
216-EG-M7294505
Job locations
Burrator Ward, Derriford Hospital
Plymouth
PL6 8DH
Job description
Job responsibilities

• Deal with enquires, including telephone enquiries in conjunction with and under the direction of the nursing staff.
• Maintain hospital notes in accordance with PHNT policies and procedures.
• Receive patients, relatives and visitors to the ward.
• Enter admissions, transfers and discharges on iPM/SALUS, including ward and department transfers and updating patient information where necessary, within half an hour of patient movement when on duty.
• Ensure that notes are traced to the unit and traced correctly on iPM.
• Maintain case notes, re-filing and creating additional volumes where necessary, ensuring all clinical notes are in the current volume, and adding new volumes to iPM.
• Print front sheets and ensure adequate addressograph labels are available for all patients.
• Ensure wristbands are printed for all inpatients patients.
• Trace notes in and out of the unit using iPM.
• Take, or where relevant, telephone any requests for investigations to relevant departments.
• Liaise with other departments regarding investigations, recording appointments and pre details in the ward diary and relaying any information to nursing staff and patients.
• Book transport for admissions, transfers or discharge as required.
• Get case notes prepared for porters or ambulance crews, photocopying any relevant clinical notes for patients going to hospitals outside of the Trust.
• Keep notes trolleys clean and tidy.
• Take red top referrals to consultant secretaries or departments after logging them on the computer system.
• Distribute and deal with email, re-directing as necessary.
• Photocopying paperwork and booklets as required.
• Email information within the Trust as required.
• Liaise with MEMS, estates and IT with regard to broken equipment.
• Be required to provide cover for the bookings clerk during periods of absence.

GENERAL TO ALL

• Answers the telephones in a timely polite manner dealing with patient and relative enquiries, taking advice from the senior nurse were appropriate.
• Be competent with the iPM computer system
• Maintenance of case notes, including investigation reports, ensuring that all contents are filled strictly in accordance with the order laid down.
• Attend & contribute to Unit meetings.
• Assist & teach new staff members regarding working arrangements, Trust policies and strategies.
• Ensure work is complete and followed through at the end of the shift, communicating with colleges to ensure incomplete jobs are completed the same or following day.

Job description
Job responsibilities

• Deal with enquires, including telephone enquiries in conjunction with and under the direction of the nursing staff.
• Maintain hospital notes in accordance with PHNT policies and procedures.
• Receive patients, relatives and visitors to the ward.
• Enter admissions, transfers and discharges on iPM/SALUS, including ward and department transfers and updating patient information where necessary, within half an hour of patient movement when on duty.
• Ensure that notes are traced to the unit and traced correctly on iPM.
• Maintain case notes, re-filing and creating additional volumes where necessary, ensuring all clinical notes are in the current volume, and adding new volumes to iPM.
• Print front sheets and ensure adequate addressograph labels are available for all patients.
• Ensure wristbands are printed for all inpatients patients.
• Trace notes in and out of the unit using iPM.
• Take, or where relevant, telephone any requests for investigations to relevant departments.
• Liaise with other departments regarding investigations, recording appointments and pre details in the ward diary and relaying any information to nursing staff and patients.
• Book transport for admissions, transfers or discharge as required.
• Get case notes prepared for porters or ambulance crews, photocopying any relevant clinical notes for patients going to hospitals outside of the Trust.
• Keep notes trolleys clean and tidy.
• Take red top referrals to consultant secretaries or departments after logging them on the computer system.
• Distribute and deal with email, re-directing as necessary.
• Photocopying paperwork and booklets as required.
• Email information within the Trust as required.
• Liaise with MEMS, estates and IT with regard to broken equipment.
• Be required to provide cover for the bookings clerk during periods of absence.

GENERAL TO ALL

• Answers the telephones in a timely polite manner dealing with patient and relative enquiries, taking advice from the senior nurse were appropriate.
• Be competent with the iPM computer system
• Maintenance of case notes, including investigation reports, ensuring that all contents are filled strictly in accordance with the order laid down.
• Attend & contribute to Unit meetings.
• Assist & teach new staff members regarding working arrangements, Trust policies and strategies.
• Ensure work is complete and followed through at the end of the shift, communicating with colleges to ensure incomplete jobs are completed the same or following day.

Person Specification
IT literate
Essential

• Aware of IT systems

Desirable

• Proven knowledge of Trust computer systems

Qualifications & Experience
Essential

• Demonstrable clerical experience
• Educated to GCSE level 9-4 in Maths & English or equivalent demonstrable experience

Desirable

• Demonstrable experience in a large clinical setting

Compassionate
Essential

• Patient focussed

Desirable

• Has admin/ reception demonstrable experience

Person Specification
IT literate
Essential

• Aware of IT systems

Desirable

• Proven knowledge of Trust computer systems

Qualifications & Experience
Essential

• Demonstrable clerical experience
• Educated to GCSE level 9-4 in Maths & English or equivalent demonstrable experience

Desirable

• Demonstrable experience in a large clinical setting

Compassionate
Essential

• Patient focussed

Desirable

• Has admin/ reception demonstrable experience