Job Description

The Emergency & Integrated Medicine Care Service Unit (ICSU) is looking to recruit a Band 3 Ward Clerk to work within dedicated specialty areas.



We are seeking a highly motivated and organised individual to join a busy team. This is an ideal opportunity for a proactive and self-motivated individual who enjoys working in a fast paced environment. Excellent interpersonal and communication skills and an ability to work under pressure is essential to the role.



The ideal candidate will have NHS experience and a flexible approach to work. They will take responsibility, without close supervision, for providing administrative support to the Emergency and Integrated Medicine Acute Wards. The post holder will answer telephone calls and redirect as necessary, carrying out their duties in a polite and professional manner. This is a patient facing role and will require an individual who has a calm demeanour and an ability to work in a dynamic environment.



The post will start as soon as possible.



To liaise with a range of other health professionals and departments within the hospital ensuring the department interfaces efficiently with them.



To respect patient and staff confidentiality.



Attend and participate in regular team meetings for the ward and any others as required and to participate in discussions concerning ways to improve the provisions of service.



Raise any problems or queries with the Ward Manager/Charge Nurse or your line manager.



Ensure compliance with all Trust policies regarding absence, annual, sick and other leave; sickness where possible must be reported to the Supervisor two hours before start of duty on the day of sickness.



Use of computerised systems, an email facility, and a telephone voicemail system.



To open mail and action as appropriate.



Responding to telephone queries in a professional and courteous manner, redirecting to the appropriate person and escalating any issues to the Charge Nurse.



Maintaining the stock and supply of printed stationery to ensure constant availability for the nurses and doctors.



Greeting patients and visitors and notifying patients' nurse that there are visitors



To work closely with the discharge team in facilitating safe and efficient discharge processes.



Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.



Ward Clerk Duties



Maintain case notes in line with policy, arranging for case notes to be merged where required.



Registering patients on Medway, transferring to other wards and discharging.



Updating patients' details on the electronic patient register (EPR) to a very high degree of accuracy.



Maintaining patient transfer book and updating patient status whiteboard where required.



Uploading "Friends and Family Test" patient feedback to the Meridian system.



Locating the whereabouts of case notes and collecting as required.



Booking of interpreters, greeting upon arrival and referring to relevant staff.

Other supporting activities:

Maintain professional, friendly, customer focused relationships with patients on the ward



Stocking the leaflet rack



Liaise with the nurse in charge to establish priorities



Booking of volunteer services



To photocopy, collate and file reports, results and information sheets as requested.



Order stock on an ad-hoc basis with the Ward Manager.



Be responsible for reporting faults and maintenance problems within the ward and following up with Ward Manager/Nurse in charge.



Ensure that all communications are dealt with confidentially and discreetly and that a sensitive approach is used.



Training and Development



To be appraised annually as part of the Trusts Individual Performance review and Personal