Job Description

To provide an efficient, effective and comprehensive administrative support or the department/area



Duties will include administrative tasks such as record keeping, data entry, filing and scanning.



PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.



Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients



Communicating information verbally and in writing, providing routine information for patients and staff, for example discharge, admission, transfers and making appointments



May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficulties



Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The 170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.



Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients.



Support nursing staff with the discharge processes.



IT system skills.



Team work.



Trust Values.



Communicating information verbally and in writing, providing routine information for patients and staff, for example discharge, admission, transfers and making appointments



May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficulties



Resolves problems, such as locating notes, patient appointment issues, accuracy of patient information, ward queries and escalating when necessary



Organises own workload



Organises patient transportation, discharges, appointments and patient admissions