Job Description

Maintain accurate and up-to-date patient records using hospital information systems. Prepare and file patient notes, admission and discharge documentation, and other relevant paperwork. Support the team with arranging appointments, investigations, and follow-up clinics. To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.



Arrange interpreters for patients, as appropriate, in liaison with nursing staff. Deal tactfully with patients and their relatives. Liaise with patient transport and ensure transport staff know where to take or collect the patient. Inform the discharge lounge if transport patients are being transferred to the lounge.



Ensure patients waiting for transport are kept comfortable with drinks and food. Ensure that reception areas are clean, tidy, and well maintained. Act as a communication link between nursing staff, medical teams, patients, and relatives. Relay messages and information accurately and promptly.



Liaise with other departments, such as radiology, physiotherapy, and pharmacy. Input patient data into electronic systems accurately. Track investigations, results, and appointments. Maintain confidentiality and adhere to data protection policies at all times.



Monitor and maintain stock levels of ward stationery and forms. Order supplies when necessary to ensure administrative processes run smoothly. Provide clerical assistance to ward managers and nursing staff. Assist with audits, reports, and other administrative projects as required.