Job Description

Ward Clerk - Acute Respiratory/Medical Ward (Ward 9)



12 month fixed term contract - 23 hours per week



We are seeking a highly organised and proactive Ward Clerk to join MADU , our busy 16 bedded high dependency respiratory and medical ward. As the first point of contact for patients, relatives, and visitors, you will provide essential administrative support that keeps the ward running smoothly.

In this pivotal role, you will:

Coordinate communication between healthcare professionals, patients, and families.



Manage day-to-day ward administration with accuracy and efficiency.



Help create a welcoming and supportive environment for all who visit the ward.



This is an excellent opportunity for a motivated individual who thrives in a fast-paced healthcare setting and wants to make a meaningful contribution to patient care by ensuring the seamless operation of a vital hospital ward.



Carry out general clerical and administrative tasks, ensuring tidy and safe work areas.



Manage telephone enquiries, video call entry, and act as first point of contact for patients and visitors.



Maintain and update patient records and admission/discharge systems accurately.



Liaise with ward staff and other departments (e.g., consultants' secretaries, pharmacy, transport, porters) to support smooth operations.



Provide administrative support to nursing and medical staff, including making appointments and assisting with audits.



Report estates/maintenance issues via Planet FM.



Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.



Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.



We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.



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For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.