Job Description

We are looking for a Ward Clerk/Receptionist to join our fantastic teams at H304/305 Wards.



The successful candidate will be welcoming the patients and their families/carers on arrival to the unit, maintaining patient records, supporting the nurses and medical staff in administrative tasks & discharge planning, answering the phone, and liaising with other areas for clerical needs.



The post holder would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidates would be the first contact point for all department visitors and members of the multi-professional team, so good interpersonal skills are essential.



We are looking for a well-organised, enthusiastic individual to work in our face pace environment within our dynamic team, with a good working knowledge of IT to help us to ensure our trust care values are met and that care is delivered to the highest standard.



You will need to be able to apply a methodical approach to a varying workload . You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven.



Act as the focal point of administrative communications for both wards , taking all telephone enquiries and acting as initial point of contact for routine callers. Ensure that all callers and visitors are attended to courteously and promptly. Enter patient's data onto the computer/ book, especially admission, transfer and discharge details.To prepare documentation admission and discharge packs for use by the nursing team. Maintain inpatient notes on the ward in an organised and methodical manner, including printing patient front sheets and labels and filling. Ensure patient notes are sent for coding/scanning in a timely manner, and all activity is recorded on the computer system.Dealing with in coming and out going post in a timely manner and ensure in coming post is distributed as required. Update the staffing/ patient boards daily.



University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.



As per job description. Objectives will be discussed if job offered/accepted and a 6 months probational period from starting date.