Job Description

We are looking for highly motivated, dynamic individuals to work as a member of the ward team providing non-clinical support to the professional teams within the Neonatal service.
The role will be supportive in keeping the hospital environment safe, clean, and tidy, responding to patient bed discharge/equipment cleaning and/or urgent patient equipment/specimen/blood transportation and stocking up of essential consumables.
Expected Shortlisting Date
02/01/2026
Planned Interview Date
12/01/2026
Main duties of the job
To work as a member of the clinical ward team carrying out the cleaning and the movement of patients, specimens & goods/consumables/drugs between wards and departments. To provide a range of direct or indirect supervised non-clinical support to the professional teams within designated clinical areas.
The role will be supportive in keeping the hospital environment, safe, clean and tidy. The provision of a high-quality support service, responding to patient bed discharge/equipment cleaning and or/ urgent patient equipment/specimen/blood transportation.
The job holder will work within designated clinical areas providing support to the multi-disciplinary teams. Duties will include answering phones, cleaning equipment, setting up equipment under supervision, ordering maintaining stock levels and any other general clinical duties required.
The job holder will meet, and greet patients, family or carers and provide family and carer support where asked to do so. The job holder will be a central point of communication between the department and medical physics to ensure equipment is returned, and repaired, and or serviced in a timely manner.
About us
The Leeds Neonatal Service delivers care to over 1400 babies per year. We have 14 intensive care, 16 high dependency, 10 New- born surgical and 16 special care cots cross city. We also have a 13 bedded Transitional care unit on the St James Hospital Site and 6 Transitional care cots integrated into the post natal Ward on the Leeds General Infirmary Site.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Details
Date posted
28 November 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
C9298-CHI-0468
Job locations
St. James's University Hospital
Beckett Street
Leeds
LS9 7TF
Job description
Job responsibilities
To work as a member of the clinical ward team carrying out the cleaning and the movement of patients, specimens & goods/consumables/drugs between wards and departments. To provide a range of direct or indirect supervised non-clinical support to the professional teams within designated clinical areas.
The role will be supportive in keeping the hospital environment, safe, clean and tidy. The provision of a high-quality support service, responding to patient bed discharge/equipment cleaning and or/ urgent patient equipment/specimen/blood transportation.
Job description
Job responsibilities
To work as a member of the clinical ward team carrying out the cleaning and the movement of patients, specimens & goods/consumables/drugs between wards and departments. To provide a range of direct or indirect supervised non-clinical support to the professional teams within designated clinical areas.
The role will be supportive in keeping the hospital environment, safe, clean and tidy. The provision of a high-quality support service, responding to patient bed discharge/equipment cleaning and or/ urgent patient equipment/specimen/blood transportation.
Person Specification
Skills & behaviours
Essential

• Pleasant manner, smart clean appearance
• Ability to work under own initiative and as part of a team
• Ability to work within set procedures and protocols
• Conduct themselves in a polite professional manner
• Excellent timekeeping and attendance
• Ability to work within a routine whilst at the same time able to
• work on own initiative when the service dictates the need
• Ability to work to tight schedules
• Able to prioritise and adapts positively to change
• Customer/Patient focused
• Patient focused
• Working collaboratively
• Conduct oneself in a polite professional manner.
• Excellent time keeping and attendance.
• Capability to undertake physical tasks.

Desirable

• Shows enthusiasm in regard to personal development
• Dedicated to support the development of a high-quality service
• Good communication skills verbally/written

Experience
Essential

• To be responsible for working with colleagues to maintain and improve the quality of services provided to our patients and other service users.
• Ensure that all tasks are carried out in compliance with relevant statutory legislation and local policies and codes of practice including; Health and Safety, COSHH and in particular,
• by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system.
• To complete all relevant daily documentation in compliance with relevant statutory legislation and local codes of practice and quality control procedures.
• Communicate sensitively and effectively with patient, visitors, relatives and staff.
• Respect of patients confidentiality and understand that patients have an entitlement to have their affairs to be dealt with in a confidential manner.
• To be helpful, flexible and willing to undertake and tasks requested.
• A basic understanding of infection control Ability to communicate both verbally, (transmitting information via telephone/radio system and by reading and writing
• Experience in cleaning within any setting.
• Insight into role and responsibilities of post
• Ability to work within set procedures and protocols.

Desirable

• An understanding of cleaning practices within a healthcare setting
• Previous cleaning or portering experience/training
• Previous hospital environment experience
• Working in a customer focused environment
• Working in a patient/clinical setting

Additional Requirements
Essential

• Able to communicate with distressed families and carers
• Ability to work under own initiative and as part of a team.
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
• Ability to carry out physical tasks (with reasonable adjustments if necessary)
• Ability to provide two references within four weeks of request
• The ability to successfully complete the in-house induction and assessment centre
• Completion of Criminal Records Bureau Disclosure form
• Eligibility to work in the UK

Qualifications
Essential

• Maths and English GCSE grades A-E or equivalent Level 1 Literacy or Numeracy
• Ability to communicate both verbally in a tactful, compassionate and polite manner, providing reassurance where required, and non-verbally (reading and writing).
• Ability to communicate and transmit information via telephone, radio & IT systems.
• Willing to undergo training as required induction and on the job training as required to be able to perform the role.

Desirable

• Literate and numerate
• Health & Safety / COSHH / Moving & Handling training /awareness.
• Customer Care Training.
• Relevant occupational in-house cleaning

Person Specification
Skills & behaviours
Essential

• Pleasant manner, smart clean appearance
• Ability to work under own initiative and as part of a team
• Ability to work within set procedures and protocols
• Conduct themselves in a polite professional manner
• Excellent timekeeping and attendance
• Ability to work within a routine whilst at the same time able to
• work on own initiative when the service dictates the need
• Ability to work to tight schedules
• Able to prioritise and adapts positively to change
• Customer/Patient focused
• Patient focused
• Working collaboratively
• Conduct oneself in a polite professional manner.
• Excellent time keeping and attendance.
• Capability to undertake physical tasks.

Desirable

• Shows enthusiasm in regard to personal development
• Dedicated to support the development of a high-quality service
• Good communication skills verbally/written

Experience
Essential

• To be responsible for working with colleagues to maintain and improve the quality of services provided to our patients and other service users.
• Ensure that all tasks are carried out in compliance with relevant statutory legislation and local policies and codes of practice including; Health and Safety, COSHH and in particular,
• by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system.
• To complete all relevant daily documentation in compliance with relevant statutory legislation and local codes of practice and quality control procedures.
• Communicate sensitively and effectively with patient, visitors, relatives and staff.
• Respect of patients confidentiality and understand that patients have an entitlement to have their affairs to be dealt with in a confidential manner.
• To be helpful, flexible and willing to undertake and tasks requested.
• A basic understanding of infection control Ability to communicate both verbally, (transmitting information via telephone/radio system and by reading and writing
• Experience in cleaning within any setting.
• Insight into role and responsibilities of post
• Ability to work within set procedures and protocols.

Desirable

• An understanding of cleaning practices within a healthcare setting
• Previous cleaning or portering experience/training
• Previous hospital environment experience
• Working in a customer focused environment
• Working in a patient/clinical setting

Additional Requirements
Essential

• Able to communicate with distressed families and carers
• Ability to work under own initiative and as part of a team.
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
• Ability to carry out physical tasks (with reasonable adjustments if necessary)
• Ability to provide two references within four weeks of request
• The ability to successfully complete the in-house induction and assessment centre
• Completion of Criminal Records Bureau Disclosure form
• Eligibility to work in the UK

Qualifications
Essential

• Maths and English GCSE grades A-E or equivalent Level 1 Literacy or Numeracy
• Ability to communicate both verbally in a tactful, compassionate and polite manner, providing reassurance where required, and non-verbally (reading and writing).
• Ability to communicate and transmit information via telephone, radio & IT systems.
• Willing to undergo training as required induction and on the job training as required to be able to perform the role.

Desirable

• Literate and numerate
• Health & Safety / COSHH / Moving & Handling training /awareness.
• Customer Care Training.
• Relevant occupational in-house cleaning

Skills Required