Job Description

Salary: 23,809.50 pro rata (19,047.60 per annum actual)


Hours: 30 hours per week, to be worked flexibly, including weekends


Location: 1 Burners Lane, Kiln Farm. Milton Keynes


Closing Date: 12 September 2025


About the role

Lead, Inspire & Make a Difference!

Are you a friendly, organised, and hardworking individual? Do you enjoy working in a fast-paced environment, helping others, and supporting a great cause? We are looking for a

Warehouse & Furniture Store Assistant

to join our passionate team at Willen Hospice.



In this role, you'll be part of a collaborative team that ensures our Distribution Centre and Furniture Store runs smoothly. You'll be at the heart of our operations, assisting with donations, organising stock, and helping with deliveries--all while promoting Gift Aid to maximise our fundraising efforts.

Key Responsibilities

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Support Daily Operations

: Work alongside the Warehouse and Furniture Store team to manage and allocate stock for distribution.



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Donor Engagement

: Greet and assist supporters dropping off donations with a polite and courteous service, handling declined donations tactfully.



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Gift Aid Promotion

: Maximise income by encouraging donors to sign up for Gift Aid, completing paperwork, and adding Gift Aid labels to relevant stock.



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Telephone & Booking Enquiries

: Answer phone enquiries and assist with scheduling donation slots as needed.



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Loading & Unloading

: Assist with the safe collection and delivery of donated goods, working safely and in compliance with Health and Safety guidelines.



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Furniture Storage & Stock Rotation

: Help with the storage and rotation of stock to ensure the warehouse remains well-organised and functional.



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Collaborate with the Team

: Work closely with Team Leaders, volunteers, and other staff to ensure the smooth running of operations.



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Maintain Cleanliness

: Ensure that the warehouse and store are clean, tidy, and well-organised at all times..



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Compliance

: Follow all organisational policies, procedures, and legal requirements, including Health & Safety regulations.

What you'll need:

Has excellent communication skills and enjoys engaging with the public. Is highly organised, with a keen eye for detail and a strong work ethic. Is comfortable working both independently and as part of a team. Has a flexible attitude, with a willingness to help out wherever needed. Has a genuine interest in supporting a charity and maximising income for a great cause. Previous experience in a warehouse or retail setting is helpful, but not essential. A strong understanding of Health & Safety procedures is a plus.

Who we are:

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient's needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.

This appointment is subject to a Standard Disclosure and Barring Service check.

For more information and to apply please visit:



www.willen-hospice.org.uk/careers

Closing date: 12th September

2025 (this role may close earlier depending on volume of applications

)

Previous applicants need not apply

Interviewing week commencing 22 September 2025

In return for your skills you can expect


A role with purpose - be part of a team delivering outstanding palliative care. Supportive and caring environment - work with passionate colleagues.



Great benefits package - including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development. * Perks and extras - Blue Light Card discounts (with membership), and an Employee Assistance Programme.