Job Description

Location:

Barnstaple, on-site only

Salary:

14 per hour based on experience, plus performance bonuses

Hours:

Monday to Friday, 9 am to 5 pm

About Us

We are a growing ecommerce company designing and selling our own products across two nationally recognised brands. We sell on Amazon, eBay, Shopify and B&Q. We do everything in-house from product development to marketing and fulfilment, and pride ourselves on excellent customer service, attention to detail, and ambitious growth plans.

The Role

As part of our next phase of expansion, we're looking for a

hands-on Operations Assistant

to strengthen our operations and ensure customers continue to receive an outstanding experience. This role is first and foremost a warehouse operations role focused on accurate and efficient pick, pack and dispatch. You will also support customer service by handling tickets and calls, making sure enquiries are answered quickly, politely and with expert knowledge.

What you will do

Pick, pack and dispatch

Pick customer orders with high accuracy using pick lists and tickets Pack orders securely to brand standards and reduce damage in transit Book and print shipping labels across multiple carriers Dispatch on time to daily cut offs and maintain same day fulfilment targets

Stock and warehouse

Receive goods in, check deliveries and update stock records Replenish pick faces and maintain location accuracy Prepare B2B and wholesale orders including pallet builds and paperwork

Customer service support

Work tickets and emails for both brands during quieter warehouse periods Answer calls, return voicemails and follow up on missed calls Manage returns, exchanges and refunds with clear notes and tidy admin Monitor and respond to product reviews in line with templates and tone of voice

Essential requirements

Proven pick, pack and dispatch experience with strong accuracy rates Confident with desktop computers, email, new software/apps and warehouse/courier systems Excellent attention to detail. Accuracy and tidy admin are critical in this role Clear written and spoken communication for customer facing work Highly organised with the ability to prioritise and switch between tasks Proactive problem solver who works well with minimal supervision Comfortable with manual handling within safe limits and using basic equipment such as pallet trucks

Nice to have

2 plus years experience in ecommerce operations across Amazon, Shopify and eBay Knowledge of shipping platforms such as Royal Mail, DPD, Parcelforce or similar Familiarity with barcoding, location management and cycle counting methods

Personal qualities

Calm under pressure and focused on doing the job right first time Ownership mindset with pride in your packing bench and your pick accuracy Team player who helps where needed and communicates clearly A passion for customer services and offering the highest level of support

What we offer

Competitive pay at 14 per hour. depending on experience Performance based bonuses linked to clear growth and accuracy targets 33 days holiday (25 days annual leave plus bank holidays) Professional development budget for relevant training and certifications Real progression opportunities as we scale Modern office and warehouse in North Devon with a small, focused team

How to apply

Send your CV and a short note telling us about your experience within warehouse operations and customer services.

Job Type: Full-time

Pay: 14.00 per hour

Expected hours: 35 - 40 per week

Benefits:

Casual dress Company pension Employee discount Free parking On-site parking
Work Location: In person