Job Description

Warehouse & E-Commerce Fulfilment Assistant

Location:

Wirral, Merseyside (Our Wirral Headquarters)

Pay:

13.50 per hour (28,080 per year)

Job Type:

Full-time, Permanent.

Hours:

Monday, Tuesday, Thursday, Friday, Saturday - 9:00am to 5:00pm
(Wednesday & Sunday off)

Start Date:

Mid-January

About T-Nutrition

T-Nutrition is the

UK's largest independent sports nutrition retailer

, operating both online (t-nutrition.com) and through physical retail stores. We ship approximately

30,000 e-commerce orders per year

and operate across two sites either side of the River Mersey in Birkenehad, Wirral and Liverpool.

We are a fast-growing, hands-on, entrepreneurial business that is now moving into a more

structured and professional phase of growth

. To support this, we are looking to recruit a

Warehouse & E-Commerce Fulfilment Assistant

to join our team at our Wirral Headquarters.

The Role

This is a varied, hands-on role suited to someone who enjoys logistics, problem-solving, and working in a fast-paced but organised environment.

This role would suit someone with experience as a Warehouse Assistant, Fulfilment Operative, Picker/Packer, or E-Commerce Warehouse Operative.

Key responsibilities include:

Picking, packing, labelling and dispatching e-commerce orders via Royal Mail Processing approximately

50-140 orders per person per day

with accuracy and efficiency Handling courier claims (approximately

1% of orders annually - around 300 claims per year

) Goods-in processing from suppliers, including palletised deliveries Perform all inbound and outbound goods handling, including assisting in loading and unloading deliveries Accurately record deliveries, dispatches, and stock movements using

Shopify

as our EPOS and inventory management system (experience preferred, but full training is provided) Conduct monthly stocktakes, investigate and resolve any stock discrepancies Full inventory management for Online orders (t-nutrition.com) & Stock transfers to our Liverpool retail store Transferring stock to the Liverpool store

every Monday and Friday

using a company van Customer service via

email and phone

, including order queries and issue resolution. Serving walk-in customers at the warehouse and handling cash sales End-of-day till cashing-up Keep the warehouse clean and well-presented, and maintain a tidy and organised pick & pack area. Manual handling of stock, including use of pallet pump trucks (no forklift licence required)
In general, supporting the day-to-day operations of the warehouse, including managing inbound and outbound shipments, maintaining accurate stock records, and ensuring the efficient handling of goods.

What We're Looking For

Prior Warehouse, customer service, e-commerce, operations roles or fulfilment experience is

preferred but not essential

, as full training will be provided. We are primarily looking for the right attitude and work ethic.

You must:

Hold a

full UK driving licence

Be punctual and reliable (this is essential) Be trustworthy and comfortable handling stock and cash Be able to handle

manual work

Have strong attention to detail and good logistical & organisational thinking Enjoy proactively problem-solving and using initiative Capable of working independently and as part of a team Ability to juggle multiple priorities in a fast-paced environment Take pride in maintaining high standards of organisation and cleanliness Be a team player with excellent interpersonal skills Have a desire to learn and grow and be proud to achieve together.

Knowledge of sports nutrition is advantageous but not essential.

Pay & Benefits

13.50 per hour (28,080 per year) Company pension (optional) 28 days paid holiday per year (8 bank holidays + 20 days) Supplements available at

cost price

Structured training and system onboarding Annual pay reviews Clear progression opportunities as the business grows, including: Potential promotion to

Warehouse Manager (31,200+ per year)

Recruitment Process

Shortlisted candidates will be invited to interview at our Wirral Headquarters. A paid trial shift may form part of the final selection process.

Screening Questions

Do you hold a full UK driving licence and are you comfortable driving a company van? Are you able to reliably work Monday, Tuesday, Thursday, Friday, and Saturday, 9am-5pm? This role involves manual warehouse work and accuracy-focused picking/packing. Are you comfortable with this? Why would you be a great candidate for the job? How soon are you available to start?
Job Types: Full-time, Permanent

Pay: 13.50 per hour

Expected hours: 40 per week

Benefits:

Employee discount Free parking On-site parking Store discount
Work Location: In person