Job Description

STRICTLY NO AGENCIES

We are Something Different Wholesale - one of the UK's leading giftware suppliers, known for creative design, ethical sourcing, and strong customer relationships. We work with thousands of retailers, from independents to major chains, and pride ourselves on a collaborative, values-driven culture.

Now we're looking for a Key Account Coordinator to lead our key account fulfilment team. If you're organised, proactive, and thrive on keeping high-priority orders flowing smoothly, this role is for you.

WHAT YOU'LL BE DOING:

- Oversee the key account team to ensure orders are completed on time and in full.

- Communicate clearly with Supervisor on progress and challenges.

- Oversee team working on key account tasks.

- Liaise with Warehouse Supervisor on rework and special requirements.

- Monitor team performance and uphold standards.

- Escalate issues to the Warehouse Supervisor promptly

- Contribute to daily stand-ups.

- Provide cover for the Warehouse Supervisor when required, ensuring smooth shift operations.

- Demonstrate high standards and lead by example.

WHAT YOU'LL BRING:

- Strong coordination and communication skills.

- A proactive approach to managing priorities and resolving issues.

- Attention to detail and commitment to high standards.

- Confidence in leading a small team and collaborating across departments.

- A calm, organised mindset in a fast-paced environment.

WHAT WE OFFER:

We believe work should support your wellbeing, growth, and life outside the warehouse. Here's what we offer:

Financial & Career

- Annual salary review.

- Company performance-related bonus.

- Career progression and training opportunities.

- Supportive leadership and appraisal process.

Time Off & Flexibility

- 29 days annual leave (including Bank Holidays).

- Birthday day off.

Health & Sustainability

- Free flu vaccine and eye tests.

- Employee Assistance Programme.

- 100% solar-powered workplace.

- Cycle to Work and EV leasing schemes.

Culture & Perks

- Supportive, diverse team culture.

- Open-door policy and regular feedback surveys.

- Staff discount, free parking, free refreshments.

- Casual dress code and seasonal company events.

JOB DETAILS:

Term:

Permanent

Hours:

37.5 hours per week

Working Pattern:

Monday to Friday - 09:30 to 17:30hrs (30-minute unpaid break)

Job Types: Full-time, Permanent

Pay: 26,208.00 per year

Ability to commute/relocate:

Swansea SA6 8PJ: reliably commute or plan to relocate before starting work (required)
Experience:

Team management: 2 years (required) Key accounts or high-priority orders: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person