Job Description

About Us

Beyond Fulfilment is a fast-scaling 3PL provider offering flexible, data-driven warehousing and fulfilment services for some of the most innovative eCommerce and D2C brands. From automated warehousing to tech-powered inventory and shipping solutions, we go beyond standard logistics to deliver scalable, tailored support for high-growth businesses.


As we continue our rapid growth, we are looking for a commercially minded and operationally strong

Warehouse Operations Manager

to join our team. You'll be responsible for running the day-to-day warehouse operation, managing client SLAs, leading teams, and driving a culture of continuous improvement.

Role Overview

This role is ideal for an experienced logistics professional with a strong understanding of warehouse operations, 3PL relationships, warehouse systems (WMS), and performance reporting. You'll work cross-functionally with internal teams and external partners to ensure operational excellence, client satisfaction, and efficient use of resources across the warehouse.

Key Responsibilities

Warehouse Operations

Lead and oversee daily warehouse functions including inbound, outbound, putaway, replenishment, inventory control, and returns. Ensure all warehouse activities are completed in line with agreed SLAs, with a focus on accuracy, speed, and safety. Ensure compliance with all health & safety policies, industry standards, and internal SOPs. Manage peak season planning, shift structures, and workforce allocation to ensure operational readiness.

Team Management & Leadership

Lead and develop warehouse supervisors and team leads across different shifts and departments. Support recruitment, onboarding, and ongoing training of warehouse staff to ensure high performance and retention. Create a positive and productive working environment with clear goals, recognition, and accountability.

3PL & Stakeholder Collaboration

Serve as the key operational contact for third-party logistics (3PL) providers, driving service quality and accountability. Work closely with internal departments (Client Success, Inventory, Tech, and Commercial) to ensure smooth coordination and client delivery. Act as a point of escalation for operational queries or issues affecting client experience or delivery performance.

System Optimisation & WMS Oversight

Utilise your strong understanding of Warehouse Management Systems (WMS) to optimise workflows and improve system adoption. Work with internal tech teams to configure, test, and continuously improve WMS performance and reporting functions. Ensure that all warehouse team members are trained effectively on WMS use, scanning, and system processes.

Project Management & Client Onboarding

Lead operational setup for new client onboarding, including warehouse layout planning, packaging processes, SLAs, and reporting structures. Support project delivery for warehouse expansion, automation, or service diversification initiatives. Liaise with clients during onboarding and change management phases to ensure a seamless operational setup.

Performance Monitoring & Reporting

Build and maintain clear KPI dashboards and reports across picking, packing, shipping, productivity, labour, and order accuracy. Monitor warehouse capacity, space utilisation, and cost per order metrics to inform planning and budgeting. Use data to identify underperformance and implement corrective actions to improve operational output and customer service.

Continuous Improvement

Identify opportunities to optimise processes, reduce manual touchpoints, and improve productivity. Champion a culture of continuous improvement, with clear action plans and measurable outcomes. Drive cost-efficiency initiatives without compromising service or quality.

What We're Looking For

Significant experience in warehouse operations management, ideally in a 3PL or high-volume fulfilment environment. Strong understanding of Warehouse Management Systems (WMS) and how they support operational efficiency. Proven track record in managing 3PL or multi-client warehouse operations. Highly proficient in analysing data and reporting on operational KPIs; advanced Excel or BI tool knowledge preferred. Strong project management capability - able to lead cross-functional initiatives and manage change effectively. Excellent communication skills and stakeholder management (both internal and external). Commercially minded with a focus on operational cost control and client service.

Desirable

Experience in eCommerce, retail, FMCG, or D2C fulfilment environments. Familiarity with Lean, Six Sigma, or other operational improvement methodologies. Experience with ERP systems

What We Offer

Competitive salary and performance-related bonus 25 days annual leave + bank holidays + your birthday off Flexible career development and progression opportunities Staff discounts and benefits across partner brands A high-impact role in a rapidly growing fulfilment business * Supportive, fast-paced work environment with autonomy and ownership