Job Description

Want to work for a purpose driven, family run business? Keen to work in a customer service focused logistics operation?

Dunsters Farm Foodservice is an award-winning, independent food wholesaler with depots in Bury and Oswestry. We are seeking an experienced and driven

Warehouse Operations Manager

to lead our fast-paced warehouse operations within the

FMCG / Food sector.

This is a critical leadership role where you will be responsible for overseeing the day-to-day activities of a dynamic warehouse team, ensuring high levels of productivity, efficiency, and compliance. If you thrive in a fast-growing environment and are excited by the challenges of operational excellence, we want to hear from you.

The Role:

Operational Leadership:

Manage all aspects of warehouse operations including goods-in, storage, picking, and dispatch.

Lead and support a team of Managers, Supervisors, Team Leaders and approximately 20 indirect reports.

Ensure smooth daily operations with a focus on accuracy, productivity, and safety.

Inventory Management:

Maintain accurate stock levels through regular stock checks.

Investigate and resolve stock discrepancies promptly.

Order Fulfilment:

Ensure accurate and timely dispatch of customer orders in coordination with transportation teams.

Process Improvement & Cost Control:

Identify opportunities to streamline processes and reduce operational costs without compromising service quality.

Monitor and control warehouse expenses within agreed budgets.

Health & Safety Compliance:

Ensure adherence to all relevant health and safety legislation and food safety regulations. Promote a safety-first culture through training, audits, and proactive incident prevention.

Team Management & Development:

Lead, mentor, and develop warehouse team members.

Manage resources balancing agency requirements with budgetary constraints and control of headcount.

Conduct regular performance reviews and provide ongoing coaching and training. Support succession planning and team capability growth.

Reporting & Analysis:

Prepare and present regular reports on KPIs, stock levels, pick performance, and operational costs.

Regulatory Compliance:

Ensure warehouse operations meet all regulatory requirements, including Food Hygiene, HACCP, and industry best practices.

Continuous Improvement:

Champion a culture of innovation and continuous improvement.

Lead initiatives that enhance service delivery, safety, and operational performance.

When will I work?

Full-Time, permanent, on a 5-day Sun-Thurs shift pattern, contracted to 40hrs per week, with start times between 18:00 and 02:00. May require flexibility in working hours to meet operational demands.

Do you offer flexible working?

Yes, we offer various flexible working options (in fact we've won an award for it!). Please let us know if this is something you would like to discuss further.

Skills and Experience required:

Proven experience managing warehouse operations within the

FMCG or Food sector

Strong knowledge of

ERP

and

Warehouse Management Systems (WMS)

Demonstrated ability to lead and develop

high-performing teams

Success in managing

profitable and efficient warehouse operations

Skilled in

problem-solving, decision-making, and change management

Experience working with

data analysis and continuous improvement initiatives

Prior experience with

budgetary and P&L responsibilities

Passionate about

large-scale growth

and business transformation

What kind of person are we looking for?

For us, it's all about the right fit for our business. We are a small but driven team. We are looking for a good team player who can demonstrate the below:

Personal Attributes:

Strong leadership presence with excellent communication and interpersonal skills. A positive leader who can coach, mentor, and develop high-performing teams. Proactive and hands-on approach to problem solving. Committed to customer satisfaction and continuous improvement Detail-oriented with strong organisational skills. Solid understanding of safety regulations and compliance standards.

What is the company like?

We're a third generation, family run business. We are a purpose driven company that is growing year on year. Proud winners of the North West Wholesaler of the Year at the Family Business Awards and the Greater Manchester Good Employment Charter Flexible Working Award 2022. We are proud Members of The Greater Manchester Employment Charter and a Real Living Wage employer. We offer our team a range of benefits including staff discounts and a health cash plan to help pay for opticians, dentist, physio and more!

Job Type: Full-time

Benefits:

Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Private medical insurance Referral programme Sick pay
Work Location: In person