Job Description

Company Overview

MUJI, founded in Japan in 1980, is dedicated to providing a wide range of high-quality products that enhance everyday life. With over 700 stores globally, MUJI embodies the philosophy of 'no-brand quality goods,' focusing on material selection, streamlined processes, and simplified packaging.

Summary

Reporting to the Warehouse operations Manager / General warehouse Manager, the Warehouse operations Supervisor's role main goal is to oversee the processing of online sales orders accurately and promptly to meet customer service and sales targets, with accurate picking, packing and shipping. Organising breaks and delegating task effectively to the team. This is to ensure that the customer journey is as smooth as possible.

Responsibilities

Sales/Customer Focus

Oversee the picking of products from warehouse as listed on customer order forms.

Liaise with Warehouse Operations Manager regarding customer orders received with items missing and / or out of stock in central warehouse.

Checks are followed too ensure that all items on order sheet are securely packed and boxed.

Checks are followed to ensure that all packed products are dispatched using the correct delivery service and correct postage has been applied.

Work with team to ensure a high level of service to all customers.

To assist the Managers to undertake customer service enquires regarding deliveries / product knowledge.

Assisting the Managers to address customer queries regarding location of orders and occasional telephone queries from customers to help them selecting the right product to meet their needs.

To maintain high standards of product knowledge with reference to both new and existing lines.

Personalizing the service to make that the customer feels at ease and demonstrates proactive selling wherever possible via the telephone or emails.

Store Merchandising/ Product Handling

Develop high standards of stock handling as per MUJI guidelines.

Ensure that operational and staff areas housekeeping and presentation is exemplary.

Delivery

To assist in the delivery shift, carrying out tasks delegated by the management team.

Receive online ordered items from warehouse and other stores and process them accordingly.

Systems

Make efficient and effective use of all warehouse equipment and systems.

Be fully aware of direct delivery and mail order processes.

Develop knowledge of stock control systems and ensure that standards of security awareness are maintained.

Security

To aid the management team with regard to the general security of customers' orders and stock.

Maintain awareness of security with all staff members.

Seek to heighten security awareness on the warehouse floor.

Ensure an incident report in filled in to record any unusual occurrences.

Take responsibility for security of the store as well as stock and cash and liaise with Warehouse Operations Manager or General Warehouse manager over potential problems.

Health & Safety

Comply with the Company Health & Safety Policy at all times.

Support the management team with all aspects of health and safety communicating any potential problems.

Ensure all health and safety regulations are carried out to their full extent.

General

Make a significant contribution to successful team working at the Warehouse.

Flexibility to work varied hours including late shifts, weekends and bank holidays.

Job Types: Full-time, Permanent

Experience:

Logistics: 1 year (preferred)
Work Location: In person