Job Description

Warehouse Manager (Cross-Border Orders)

Location

London, United Kingdom

Company Introduction

Our client is a

London-based cross-border lifestyle and fashion enterprise

operating between the UK and China. The business integrates

online retail, wholesale, and physical store operations

, offering design-led products that combine creativity and quality.

Our UK operation plays a crucial role in

international logistics, stock management, and order fulfilment

, serving as a key link between our production teams in China and customers across Europe. As we expand rapidly in the international market, we are seeking a dedicated and detail-oriented

Warehouse Manager

to join our London team to help strengthen daily operations and ensure seamless coordination across regions.

Position Overview

The

Warehouse Manager (Cross-Border Orders)

will oversee all warehouse operations in London -- including stock management, order fulfilment, inbound/outbound logistics, and coordination with China-based teams. The role also involves a portion of

administrative and daily coordination work

to support smooth business operations.

This position is ideal for someone who is

fluent in Mandarin and English

, organised, reliable, and comfortable managing both physical operations and data accuracy within an ERP environment.

Key Responsibilities

1. Order Fulfilment

Process online retail and wholesale orders, including sorting, picking, packing, and courier booking. Ensure same-day dispatch where possible and monitor delivery performance. Handle basic order-related customer queries and logistics follow-up.

2. Inventory & System Management

Maintain accurate stock data within

ERP/WMS/OMS

systems. Conduct regular stock checks, reconciliations, and reporting. Coordinate with China teams on restock planning and product transfers.

3. Inbound & Outbound Logistics

Receive inbound shipments from China; check quality and quantity. Prepare and label outbound parcels accurately for local and international dispatch. Ensure efficient communication with logistics providers and customs agents when necessary.

4. Warehouse Organisation & Safety

Keep warehouse organised, labelled, and compliant with UK Health & Safety standards. Maintain cleanliness, safety checks, and equipment readiness. Propose improvements to enhance efficiency and space utilisation.

5. Administration & Coordination

Support daily administrative tasks such as courier invoice reconciliation, expense tracking, and delivery record filing. Assist with administration and internal documentation. Provide regular operational reports to management.

Requirements

Fluent in

Mandarin and English

(both written and spoken). Minimum

2 years' experience

in warehouse, logistics, or operations management; e-commerce or cross-border background preferred. Hands-on experience with

ERP/WMS/OMS

or similar inventory systems. Strong attention to detail, organisation, and communication skills. Able to work independently and manage time effectively. Must hold valid

right to work in the UK

.

Working Hours & Compensation

Full-time position

, Monday-Friday (occasional weekends during peak seasons).

Annual Salary: 24,000

(paid monthly). Opportunities for long-term growth and additional responsibilities as the company expands.

Application

Please send your CV (English and/or Chinese) and a short note describing your experience with ERP/WMS/OMS systems to:

recruitment@xlconsulting.co.uk

Job Type: Full-time

Pay: 24,420.00 per year

Benefits:

Casual dress Employee discount
Work Location: In person