Job Description

Are you a highly organised, proactive leader with a sharp eye for stock accuracy and a passion for exceptional customer service? Were looking for a

Warehouse Customer Service Manager

to oversee the full stock lifecycle, from goods-in and storage to dispatch, damages, and reporting while nurturing key client relationships and developing a small, dedicated team. If you thrive in a fast-paced environment and can juggle multiple priorities with confidence, we want to hear from you.

Whats in It for You?

Competitive salary: 30,000 Permanent full-time contract with rotating shifts Funded training and development opportunities Healthcare benefits, including GP on Tap for you and a partner Health Shield Cash Plan and long-service holiday increases Staff referral scheme and regular team events Supportive, friendly working environment

Role Overview

As the Warehouse Customer Service Manager, you will lead a small team of 2 within our warehouse office. Youll be responsible for coordinating goods-in, goods-out, and stock accuracy processes to ensure our operations run smoothly and efficiently. Youll work closely with five operational warehouse teams across 20,00040,000 sq. ft. units, managing schedules, workload distribution, and performance to consistently meet internal and external service expectations.

Key Responsibilities

Lead and manage a warehouse office team handling stock control and customer service administration. Plan and oversee inbound and outbound goods processes, ensuring accurate stock management. Ensure warehouse management systems are updated correctly and produce clear, timely reports. Schedule workloads for operational teams and monitor time, motion, and performance metrics. Deliver high levels of customer service via phone, email, and IT systems. Generate and send weekly customer reports with a focus on accuracy and timeliness. Monitor service performance against SLAs and KPIs, escalating issues to senior management. Utilise warehouse software and digital tools to optimise team efficiency and reporting quality. Foster a culture of continuous improvement by reviewing and enhancing warehouse processes. Maintain a safe and productive workplace, upholding health and safety standards. Support training, development, and motivation of your team, in line with company values. Understand the broader business impact of warehouse administration on service delivery.

What Were Looking For

Strong organisational and communication skills Proven experience in warehouse administration or customer service High attention to detail and a proactive, problem-solving approach Confident with IT systems and quick to learn new platforms Ability to manage multiple tasks, prioritise effectively, and meet deadlines

About Silver X Group

Founded in 2013, Silver X Group operates over 130,000 sq. ft. of warehousing across multiple sites. We're an Intelligence driven logistics provider, dedicated to delivering exceptional customer service and investing in our people. Our collaborative and forward-thinking environment supports personal development and career progression.


Job Title: Warehouse Service Manager

Location: Sutton in Ashfield

Salary: 30,000

Contract: Permanent, Full-Time

Hours: Monday to Friday, rotating shifts 07:0016:00 & 09:0018:00