Job Description

ROLE

Lead a team within the warehouse function in line with Site and Department requirements. Focusing on ensuring the highest level of customer satisfaction is achieved through agreed SLA's. Responsible for creating a culture where colleagues love to work.

MAIN ACTIVITIES / JOB CONTENT

Safety & Compliance

Have Health and Safety at the forefront of your mind and co-ordinate regular H&S checks on site, ensuring compliance with H&S regulations and procedures. Promote a Safe Working Environment addressing and safety hazards or risks Conduct regular safety inspections and training sessions

People Management

Lead a team, driving engagement whilst role modelling ID Logistics values Maintain high standards of communication with your teams Manage colleague performance daily and weekly through Performance conversations. Coaching colleagues to achieve targets. Responsible for planning all colleague hours within your team, ensuring an accurate reflection of activity for each day, to ensure correct information flows through to payroll. Hold regular 121 job chat sessions with warehouse colleagues to discuss overall performance, opportunities and development with a clear eye on future potential, and succession planning. Deliver effective and meaningful shift briefs and regular briefs to your teams, ensuring clear communication channels of relevant and key information Organise teams effectively, allocating work whilst monitoring progress to ensure workload/tasks are completed to meet customer service requirements, Coach colleagues to be the best they can be, through continuous development, ongoing coaching and feedback Deliver effective people management processes, in line with Company Policy, ensuring that key people activities are processed in a timely manner (ie payroll) Control and reporting of hours and volumes for your team Coordinating the receipt, storage and dispatch of goods, ensuring efficiency and accuracy Demonstrate 3 key leadership behaviours - OWN IT, MAKE IT HAPPEN, BE HUMAN

Standards

Have hygiene standards at the forefront of your mind Ensure full use of the 5S methodology to organise the workplace and enhance safety, quality and productivity. Work collaboratively with other colleagues within the Operation to deliver site results Deliver continued and sustained KPI performance , understanding the business/cost implications of decisions made Accountable to the Quality Control of dispatch sortation items having a product care focus Maintain the accuracy and security of stock through the appropriate systems and procedures and compliance to agreed processes Have a mindset of continuous improvement, with a focus on how the operation to best deliver for our customer

Working a 6am to 2pm shift pattern (Tuesday to Saturday)