Job Description

It's more than a job

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.


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Situated at our East Midlands Gateway depot, this role is to provide first level support to the Warehouse Manager in managing the team as they carry out their daily tasks within the operation whilst undertaking all end-to-end warehouse activities, as and when required. Lead by example through the application of KN behaviours, manage individuals' performance and development in line with site objectives. Lead, support, and coordinate warehouse operatives in daily tasks across inbound, outbound, and returns operations.


The Team Leader plays a critical first-line management role, responsible for overseeing a team of warehouse operatives to ensure the safe, accurate, and efficient handling of customer goods. This includes supervising the loading and unloading of goods in accordance with Kuehne + Nagel Contract Logistics Working Instructions, maintaining compliance with safety standards, and ensuring operational targets are consistently met. As part of the site's leadership team, the Team Leader is expected to communicate effectively with team members to ensure clarity around daily priorities, process updates, productivity and safety or quality concerns. The role also supports the implementation of continuous improvement initiatives, fosters a positive team culture, and contributes to the overall performance and service excellence of the warehouse operation. The Team Leader ensures targets, KPIs, and SLAs are met through effective people management, stock control practices, and adherence to Health & Safety (H&S), and site standards.

How you create impact

Allocate resources effectively across all work areas at the start of shift and make adjustments throughout the day to maintain operational flow and performance. Ensure all daily, weekly, and monthly targets, KPIs, and SLA requirements are met, including order dispatch accuracy, on-time performance and stock integrity. Monitor live operation through floor walks, ensuring compliance in performance, accuracy, productivity, 5S standards, hygiene, and overcapacity issues--escalating or resolving promptly the smooth processing of outbound and inbound operations, including timely completion of returns, 3rd counts, and damage reporting. Ensure that the Goods In calendar is managed to ensure a smooth flow of goods into the site. Deal with changes to agreed booking times as necessary. Undertake specific training requirements and become proficient in key areas, IOSH, NEBOSH, Dangerous Goods Supervision and Practical training, which will be provided by KN through a pre-defined training and development plan. Responsibility for all Dangerous Goods operations, including requirement for the supervision of dangerous goods handling, storage, packing and DG note creation. Ensure all returns are recorded, processed accurately, and handled in line with customer expectations and system protocols. Ensure all MHE pre-use inspections, racking checks, and safety observations are completed and recorded in line with corporate safety requirements. Act as a SwiftLOG Super User to support operatives and troubleshoot system-related issues, with SwiftLOG inventory management in setting up new items, support defining and maintaining the storage strategy, execute and develop inventory processes for the existing and growing portfolio of items stocked in the warehouse. Ensure damaged stock is quarantined and made unavailable in WMS in a timely and traceable manner. Support inventory accuracy by ensuring proper labelling and assisting in cycle counts and stock investigations as required. Monitor inventory movement across departments and raise non-conformance reports for deviations or discrepancies in process or system handling. Lead and support a team of operatives by providing clear communication, direction, and feedback on performance. Conduct or contribute to effective team briefs, shift handovers, and daily start-up sessions with accurate and relevant operational updates. Provide hands-on support, coaching, and training to new and existing operatives as directed by the warehouse manager. Monitor individual and team performance, raising concerns to management and contributing to performance discussions where needed. Contribute to a positive working environment by promoting teamwork, accountability, and a continuous improvement mindset. Promote KN behaviours and address negative behaviours in an appropriate manner, where necessary escalate concerns of behaviours to line manager or site management team.

What we would like you to bring

Experience in warehousing and distribution Ability to work individually or as part of a teamAbility to motivate others Have a keen eye for Continuous ImprovementsReliable and honest Positive attitude Excellent interpersonal skills High attention to detail, proactive attitude, and problem-solving capability Ability to remain calm under pressure and support in fast-paced environments Ability to work individually or as part of a team Reliable and committed to attending work on time Good Communication and organisation skills People focus, empathy, engagement, motivation Decision making

What's in it for you

As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop.


26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. Enhanced Maternity/Paternity Leave Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme

As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.


As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.


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