Job Description

Job type: Permanent


Job ref: 007643


Published: 3 days ago


Department: Logistics & Distribution


Reports to: Shift Manager


Hours: 4 on / 4 off shift pattern, 09:00-21:00

About Us:

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We are a major UK retailer with a network of over 200 stores and a thriving e-commerce business. Our state-of-the-art distribution centre combines manual, semi-automated, and fully automated systems to deliver fast and accurate service to customers across the UK. With significant investment in automation, including an AutoStore storage and retrieval system and a CMC Genysis automated packing line, our logistics operation is evolving to meet the future needs of omnichannel retail.

Role Purpose:

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The Warehouse Technician supports the smooth running, performance, and reliability of automated systems within the distribution centre -- including the CMC Genysis automated packing system and AutoStore. This hands-on role focuses on first-line maintenance, system monitoring, fault finding, and coordination with engineers or vendors when issues arise. The ideal candidate will be technically minded, process-driven, and confident working in an operational environment where automation plays a key role. This is not an engineering role and does not require formal engineering qualifications, but it does demand a high level of mechanical and technical aptitude, attention to detail, and ownership of equipment performance.

Key Responsibilities

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Automation & Equipment Support:

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Monitor the performance of CMC Genysis and AutoStore systems throughout the shift. Carry out basic preventative maintenance, inspections, and cleaning in line with maintenance schedules. Perform first-line fault diagnosis and minor repairs, escalating issues to engineers or service providers when required. Support system restarts, resets, and recovery following faults or stoppages. Maintain accurate logs of faults, downtime, and corrective actions. Support the Engineering and IT teams during maintenance windows and upgrades.


Operational Support:


Work closely with operations and engineering teams to minimise downtime and maximise productivity. Ensure operators are following correct processes when using the systems. Assist with changeovers, testing, and calibration on automated machinery as required. Support daily start-up checks and ensure systems are ready for production.


Continuous Improvement:


Identify and report recurring faults or potential improvements in equipment performance or operational practices. Contribute to reviews of system performance and maintenance procedures. Support process improvements relating to automation uptime, throughput, and product quality.


Health, Safety & Compliance:


Ensure all maintenance and operational activities are carried out safely and in line with company policies. Maintain a clean, safe working environment around all automation systems. Follow lockout/tagout and safe access procedures when working on or near automated machinery.

Skills & Experience:

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Essential:


Experience working with automated or semi-automated warehouse or production equipment (e.g., conveyors, sorters, or packing machines). Strong mechanical or technical aptitude - comfortable with tools, system interfaces, and fault-finding. Understanding of basic electrical and mechanical principles (e.g., sensors, drives, motors, pneumatics). Ability to follow maintenance routines, fault logs, and SOPs accurately. Excellent attention to detail, organisation, and communication skills. Comfortable working in a fast-paced, high-volume environment.


Desirable:


Experience supporting AutoStore, CMC Genysis, or similar automated systems. Basic understanding of PLC-controlled systems or HMI interfaces. Previous experience in a warehouse, manufacturing, or production technical support role. Awareness of health & safety procedures in an automated environment.

What We Offer:

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Competitive salary and shift allowance. Full training on AutoStore and CMC Genysis systems. Pension and benefits package. Opportunities to develop technical skills and progress into engineering support roles. * A dynamic, forward-thinking environment at the forefront of retail logistics automation.