Job Description

Salary:

Competitive

Location:

Carryduff

Hours:

Monday to Friday (Saturday mornings on a rota basis)

Job Type:

Full-time

About Us:

RK Trucks is your trusted Northern Ireland partner for commercial vehicle servicing and parts, with depots in Dungannon and Carryduff.

As an official MAN franchisee, we provide full MAN truck and van support at both sites.

Our Dungannon depot also offers authorised Renault Trucks service and parts, while Carryduff operates as a dedicated FUSO Trucks hub -- ensuring expert support is always close by.

We're a growing business built on reliability, teamwork, and a commitment to delivering the highest standards of customer service across every area of our operation.

The Role:

We have an exciting opportunity to join our Service Department as a Warranty Administrator. In this role, you'll process warranty and contract job cards from the workshop through to invoicing, ensuring accuracy, compliance, and excellent customer service.

The role also includes an element of Customer Service, where you will provide assistance to customers visiting or calling the service department, ensuring a smooth, professional customer experience.

You'll be part of a supportive and experienced team, with opportunities to develop your skills within a dynamic commercial vehicle environment.

Key Responsibilities:

Managing warranty and contract claims with MAN Truck & Bus UK.

Submitting claims and required documentation within strict timeframes.

Coordinating the return of warranty parts and materials within deadlines.

Monitoring work-in-progress jobs to ensure timely submission of warranty claims.

Providing warranty guidance to technicians and workshop control, ensuring all repairs meet manufacturer standards.

Essential Requirements:

Proven ability to follow defined processes and meet deadlines.

Excellent administrative and organisational skills with strong attention to detail.

Desirable Qualifications / Experience

Technical understanding of vehicle systems, ideally gained in a repairer or franchised dealer environment.

Previous experience as a Warranty or Invoice Administrator, or in a similar service administration role.

Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Benefits:

Casual dress Company pension Employee mentoring programme Free parking
Ability to commute/relocate:

Carryduff BT8 8NB: reliably commute or plan to relocate before starting work (required)
Application question(s):

The candidate will motor industry experience but full training will be provided, does this sound like you?
Experience:

WARRANTY ADMINISTRATOR: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person