Job Description

Job Advert

Warranty Administrator

Rygor Auto- Oxford

28,000-32,000 DOE

45 hours: 8:00- 17:30, Monday to Friday.

Your Role

If you are looking to work with the UK's largest Mercedes-Benz commercial vehicle dealership, who has been announced as a Great Place to Work for three years running, look no further!

At Rygor Group, we are looking for a proactive and engaged Warranty Administrator who can provide essential administrative support to the Warranty Department to help us continue to be a UK Best Workplace. We are looking for an individual who is passionate about delivering exceptional customer service through a highly organised approach to administration. You will approach this role with a commercial mindset and will work effectively with all stakeholders to ensure smooth and efficient processes are in place and maintained.


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Role Level on the Rygor Career Journey Map: C1, Individual Contributor

Rygor is an official UK Best Workplace for Development, and we are committed to helping you achieve your goals, which is why we have a career journey map to help you understand your potential routes of development. As an individual contributor, you carry out your role to the highest standards, living and breathing our company values of being Rewarding, Reliable and Respectful. You take pride in your work and collaborate with others to ensure the job gets done.


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What's it like to be part of Team Rygor?

"It's a great place work, with lots of opportunities and great people to work with. I have progressed from being the Receptionist to now assisting with all aspects of health and safety in branch." - Caroline, Administration Support

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Day to day, you will be:

You will be a champion for business initiatives and uphold our company values of being 'rewarding', 'reliable and 'respectful. Retail invoicing. Warranty invoicing/claim processing. General admin duties and general support to the service team with day-to-day tasks. Resolving invoice queries with suppliers to ensure quotations are accurate and cost effective. Assist with sending out quotations for works on customer vehicles. Follow up on any outstanding purchase orders to ensure supplier invoices associated works are approved. General administrative support for the service team to include post distribution, monitor stationery stock and arranging for supplies when necessary. Point of contact for general enquiries with our customers in the admin office.

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Skills & Behaviours Required for this Role:

Organisation -

Ability to manage multiple tasks, prioritise workloads, and maintain an efficient system to keep the office running smoothly. Previous administrative experience is preferred.

Communication -

Strong written and verbal communication to interact effectively with all stakeholders across the business, including answering phone calls, writing emails, and sending documents.

Resilience -

A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.

Attention to Detail

- Maintaining a high level of accuracy in all tasks, whether it's data entry, record-keeping, or preparing documents, to avoid mistakes and ensure high-quality output.

Our Values & Behaviours

We're looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. You can read more about our values and the behaviours on our website.

Rewarding

I am grateful. I am courageous. I am curious.

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Reliable

I am honest. I am attentive. I am trustworthy.

Respectful

I am inclusive. I am resilient. I am kind.

Application & Interview Support

If you need support with your job application, we encourage you to explore our new Career Hub--a free resource designed to help you reach your career goals. The Career Hub offers valuable guidance on crafting standout applications, excelling in interviews, and providing support for those re-entering the workforce. Additionally, you can watch, and practice example interviews to ensure you're fully prepared to ace yours! You can access the site here.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are experienced for the role and hold the necessary qualifications, we encourage you to apply, even if you don't feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!

Benefits for you

A day off for your Birthday 23 days of annual leave per year plus Bank Holidays Four times death in service benefit Branded uniform and boot allowance. Working for an official Great Place to Work(TM)? and UK Best Workplace for three years running! Working for a Best UK Workplace for Wellbeing Working for a UK Best Workplace for Development Working with our award-winning team - we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards Recipients of the Bronze Award under the Armed Forces Covenant Access to 100s of employee perks on Perkbox Auto-enrolment pension Enhanced Maternity and Paternity pay policies Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion) Mental Health First Aiders Toolbox insurance Reward and recognition programmes, including our annual Rygor Group Awards Annual appraisals programme and progression opportunities Manufacturer training and access to our in-house training hub Long service recognition

About Rygor Auto

We are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.


Our business has developed and gone from strength to strength in recent years. We have invested in extensive renovations of our sites across the country and continue to open new sites too; including a brand-new branch in Reading, which opened in January 2023 and a new Mercedes-Benz passenger car site, which opened in Heathrow in the Spring of 2024.


We have multiple industry and network awards under our belt and provide exceptional customer service. What's more, we are officially a Great Place to Work(TM)? three years on the run, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.

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Hiring Process

We shortlist CVs online, so make sure to include information about yourself that makes you stand out. You may received a short screening call with our hiring manager or a member of our people team. Come to site and meet the team, have a tour, and let's have a chat so we can get to know each other better. Your interview will include a chat with the hiring manager and potentially an interview task.
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Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.


Support - If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.