Job Description

The top priority of all Warranty Staff is the delivery of outstanding service to our Customers. The primary function of the Warranty Specialist is to ensure the efficient management of Warranty claims as well as maintaining the procedures of the Company warranty policy, maximizing warranty recuperation from suppliers. Please be advised job description is non exhaustive and employees may be transferred to other area of the business when necessary.

Main tasks & responsibilities

oSupports the McCloskey Dealer Network through the day-to-day handling of dealer warranty claims on the McCloskey online claim management system.

oResponsibility for claim verification through checking machines records & history, warranty registrations, claim history and photographs/videos.

oApplication of company warranty policy in claim decision-making as set out in the terms & conditions.

oCommunicates directly with various departments within the company such as Engineering, Quality, Manufacturing, Production and Parts to highlight any key issues to be addressed.

oData and trend analysis on any repetitive issues.

oResponsibility for RMA's, co-ordinating all relevant part returns for root cause analysis. oLiaising directly with relevant suppliers for any quality issues.

oDetailed upkeep of records and parts shipping histories.

oMonthly warranty meetings with key Dealer accounts.

oChecking of Bill of Materials (BOMs) on MRP system.

oMonitoring Engineering Change Orders (ECOs) and their possible impact on Aftermarket.

Expected outcomes

oTo respond to Warranty claims in a timely manner.

oManage claims through the relevant systems and update accordingly.

oBuild relationships with the Dealer network and other departments.

oGain an understanding of the product range and its working.

oHighlight trends from claims and address.

Desired education & background

oPrevious knowledge of McCloskey machinery an advantage.

oUnderstanding of commercial side of the business.

oPrevious experience with ERP systems such as Epicor, 123 insight or SAPman.

oPrevious experience of Pulse and Creo to check machine models.

oBasic understanding of technical drawings and hydraulic and electric schematics.

oPrevious Warranty experience Advantageous

Job Types: Full-time, Permanent

Work Location: In person