Job Description

Position

Based in Walkden, Manchester, UK

Right to work in the UK required

Full time role Monday to Friday, 40 hours per week (flexible within operating hours 7am to 5pm), based on site

Competitive salary, pension and benefits package

We are looking for an experienced Watchmaker to join our UK aftersales team based in Worsley, Manchester.


At TAG Heuer and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.


As a Watchmaker within our UK team, you will service and repair all types of quartz and automatic watches to the highest standard within expected timeframes.


You'll support the department in providing an efficient and competitive UK after-sales service which appropriately reflects brand values and results in high customer satisfaction and brand loyalty.

Job responsibilities

...A WATCHMAKER

/

Completes a broad range of services and repairs to TAG Heuer and LVMH time pieces

/

Achieves workload targets within agreed timeframes

/

Maintains high quality of work, keeping returns to a minimum to ensure customer satisfaction and positive brand image

/

Proactively develops and maintains technical watchmaking skills

/

Attends in house and brand house training


/ Supports a collaborative and inclusive work environment where team members feel valued, respected and empowered to contribute their ideas and expertise


/ Ensures compliance with company and brand policies and procedures

...TECHNICALLY

/ Demonstrates proficiency in a wide range of watch repairs including in-house movements and chronographs

/

Uses knowledge and expertise to assess product and provide solutions for work to be completed

/

Demonstrates problem solving ability to support internal and external queries


/ Supports the development and training of other team members


/ Supports development of internal tools and systems


/ Stay up to date with industry trends, technical advancements and best practices through continuous learning and professional development

... AS A

TAG HEUER AMBASSADOR

/ Ensures an outstanding service is offered to all clients


/ Embodies the TAG Heuer's brand values and acts as a passionate Brand


Ambassador


/ Actively develops brand knowledge, completes trainings and builds effective support network


/ Stays updated on the watch industry and competitive environment

Profile

PROFESSIONAL EXPERIENCE:

/ Wostep or other watchmaking school accredited watchmaker or equivalent time served experience (ideally trained and experienced in working with chronograph movements)


/ Professional/career level watchmaking experience (Swiss/luxury brand preferable)


/ Experience of working as part of a team in a commercial technical department


/ Proven experience of working towards and achieving departmental targets


/ Ability to prioritise and plan own workload in accordance with team goals


/ Able to work at a fast pace with a high degree of accuracy and attention to detail


/ Demonstrate an attitude of professionalism, conscientiousness and reliability



We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams.


LVMH offer and support a variety of Employee Resource Groups including but not limited to:

EllesVMH

(community for empowering women),

LVMHPride

(community for inclusivity and awareness for our LGBTQ employees),

LEAD

(community for empowerment and inclusivity for LVMH Employees of African Descent). We promote and encourage building a community within your workplace, and with that a safe space for all.

TAG Heuer

MAISON

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1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer's vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph's design and enhancing its responsiveness--a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer's ethos, our prominent partnerships and brand ambassadors express the brand's passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitova. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.