Virtual Water Services is a forward-thinking provider of water hygiene and compliance services. We deliver tailored water management solutions that help clients maintain safe, compliant, and efficient systems across the UK. As we grow, we're looking for a detail-oriented and proactive Water Hygiene Administrator to support our operational delivery team and ensure the highest levels of compliance and customer service.
Role Overview:
As a Water Hygiene Administrator, you will play a critical role in supporting our technical and field teams, ensuring documentation, scheduling, reporting, and client communications are handled efficiently and professionally. You will be the backbone of our compliance process, maintaining accurate records and liaising with clients to ensure all water hygiene services are delivered on time and to standard.
Key Responsibilities:
Schedule water hygiene visits, surveys, sampling, and monitoring for field engineers
Maintain and update compliance records in accordance with current legislation (e.g., ACoP L8, HSG274)
Produce and issue reports following site visits (e.g., sampling results, risk assessments, remedial works)
Liaise with clients regarding service schedules, access arrangements, and report delivery
Process laboratory results and ensure appropriate escalation of non-compliant findings
Support the preparation of client documentation such as logbooks and certificates
Assist in the preparation of monthly compliance reports and audits
Ensure all administrative tasks are carried out in line with internal quality systems (e.g., ISO 9001)
Provide general administrative support to the operations and technical teams
Required Skills & Experience:
Experience in an administrative role (ideally in water hygiene, facilities, or compliance sectors)
Strong IT skills, particularly Microsoft Office Suite (Word, Excel, Outlook)
Familiarity with compliance software or CRM systems is an advantage
Excellent attention to detail and organisational skills
Clear and professional communication skills, both written and verbal
Ability to prioritise tasks and manage time effectively
Understanding of water hygiene regulations (desirable but not essential; training will be provided)
What We Offer:
Competitive salary
Opportunity to work with a growing and innovative company
Supportive team environment with training and development opportunities
33 days annual leave increase up to 36 days after 5 years service
Company pension scheme
Private Health Care
Wellbeing at Work
At Virtual Water Services, your wellbeing matters. We are committed to fostering a healthy, supportive workplace where employees feel valued and empowered. Our wellbeing initiatives include:
Access to mental health and wellbeing support resources
Wellbeing check-ins and an open-door culture
Paid wellbeing or mental health time (1 hour per week)
Regular team-building and social events
Comfortable workspaces and flexibility to support work-life balance
Encouragement of healthy habits through optional wellness challenges and activities
Location:
East Kilbride Head Office and Hybrid working
Closing date - 31/07/2025
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