Job Description

About us

Aquam Water Services Ltd is a UVDB accredited supplier of licensed standpipes for most of the UK water utilities. We supply and deliver the correct, legally compliant water standpipes to any authorised user of the network.

Purpose

To monitor and investigate illegal use of the water network and the subsequent uncontrolled and unregulated water extraction by unauthorised users.

Primary Responsibilities

Research and investigate areas of potential illegal standpipe use

Observe known areas of misuse

Follow up leads and referrals of misuse received from the Water Company and other third parties

Advise the illegal operator of their actions and options

Provide a comprehensive electronic report of the incident and complete paperwork as required by the individual water company

Develop a knowledge of the company GPRS software and use the system to research cases of illegal use

Develop working relationships with the Water Company compliance team

Provide basic activity reports for the Network Compliance Manager

Provide Witness statements using Water Company templates as required and attend court hearings as required

Support Company activities as required

Complete daily vehicle checks and comply with driver's hours regulation

Use own initiative when completing daily tasks

Be responsible for representing Aquam when on the road and when visiting clients

Follow strict guidelines for manual handling

Other Duties

From time-to-time there may be a requirement to assist with the following:

Occasional standpipe deliveries if required

Support with depot operations

Skills

Able to show patience and remain calm Adopt a positive attitude to difficult situations Ability to work alone and under pressure Excellent verbal skills
Excellent IT skills

Excellent customer service skills Being organised and using a common-sense approach Honesty Willing to learn and ask for help if needed Be ?exible with regards to working hours Full clean UK Driving Licence and have been driving for minimum of 3 years
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, requirements, or working conditions associated with the role.

Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Benefits:

Company pension On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 2 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: Hybrid remote in Widnes WA8 8TL