Job Description

Salary

up to 33,123 (depending on experience)

Location

Chester le Street, Co Durham

About the role

Water Quality Assurance Analyst

Full Time

Permanent

Salary - up to 33,123 (depending on experience)

Location - Chester le Street, Co Durham

About the role

We're excited to offer a new opportunity within our Water Quality team for a Water Quality Assurance Analyst. This role is central to our mission of providing clean, clear water that tastes good, and you'll be right at the heart of it.



You'll be supporting the rollout and ongoing management of our Water Supply Quality Management System (WSQMS), working closely with Water Supply Managers to ensure that standard instructions and site operating procedures are properly documented, issued, and controlled. As a key member of the team, you'll oversee the governance of WSQMS documents, carry out embedment checks and audits, and lead reviews of SOPs to ensure everything is up to standard.



Your work will contribute directly to the delivery of our Drinking Water Inspectorate (DWI) transformation project plan, and you'll help maintain trackers and reports to monitor progress. You'll also play an important role in recommending improvements to policies, processes, and procedures, helping us continuously raise the bar.



Communication will be a big part of your role, as you'll be responsible for sharing updates from the Water Supply Quality Review Group mailbox with Water Supply Teams. You'll collaborate with our technical author to refresh standard instructions and forms, and you'll lead workshops with site teams to embed best practices.



You'll support Team Managers in completing and updating their site documentation, and you'll take the lead on formatting, versioning, and issuing documents to ensure consistency and compliance.



This is a fantastic opportunity for someone who's organised, proactive, and passionate about water quality. If you're ready to make a meaningful impact and help shape the future of our water supply standards, we'd love to hear from you.

About you

To thrive in this role, you'll bring solid experience in delivering administrative tasks, along with a sound understanding of operational activities. Ideally, you'll also have some familiarity with water treatment legislation and a working knowledge of ISO 9001 accreditation standards.



You'll be confident using Microsoft Office tools, particularly Excel, Word, PowerPoint, Outlook and SharePoint and capable of producing clear, well-structured documentation. Accuracy matters here, so we're looking for someone who takes pride in maintaining precise records and following through on every detail.



We're after someone who's self-motivated, resilient, and comfortable working independently in a fast-paced environment. You'll be someone who can think practically, solve problems, and stay focused under pressure.



A passion for continuous improvement and a commitment to delivering high-quality outcomes will set you apart. Just as important is your ability to build strong working relationships and collaborate effectively with others to achieve shared goals

Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we're committed to having a diverse community represented across our business.



We're aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

Please note:

This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you'll be required to undergo a drug and alcohol test. Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.

Please note this role will require a DBS to be completed prior to employment.

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services.

To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our 'Tap Into' benefits include:

Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year's Eve. There's also the option to buy or sell holidays. Company pension scheme, where we'll double match your contributions up to an employer contribution of 10%. Free access to local attractions. A fantastic discount scheme, with savings on days out, shopping, travel and more. Award winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members. Support with sustainable travel - through salary sacrifice cars and a cycle to work scheme. Financial wellbeing support - access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme. Support with your development - we offer a range of development opportunities, can support you through an interest free qualification loan and we'll even pay for any relevant professional body subscription.

About us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.


We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

Our values

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.


Our values are:

Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.

Innovative

We continuously strive for innovative and better ways to deliver our business.

One Team

We work together consistently, promoting co-operation, to achieve our corporate objectives.

Colleague benefits

We're the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.


To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer

Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Discounts & cashback offers

Qualification loan

Documents

Business Plan 2025-30 - Essex & Suffolk Water - Download
Business Plan 2025-30 - Main Report - Download
Business Plan 2025-30 - Northumbrian Water - Download
Restore and Regenerate - Our Environment Strategy to 2050 - Download
WQ assurance Analyst G8 new JD Sep 2025.docx - Download