Job Description

Waterside Crew, Aquavista

We're a business that believes life is better by the water. It's our mission to deliver a special waterside experience whether you live, visit or work at an Aquavista marina.

Being the biggest network of inland and coastal marinas in the country, we offer residential and leisure moorings in our 29 unique locations on the water - as well as boat sales, floating homes and all the bits in between.

There are 200 friendly faces that make up the Aquavista team throughout our different locations. Together, we make a real difference to the business with our expertise and enthusiasm and we pride ourselves on providing excellent service to make our brand shine and our customers happy.

We're in a growth phase with exciting times ahead (maybe with you!), so if you think you'd fit in, we want to hear from you.

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What's the role

As Waterside Crew you'll gain hands on experience of every aspect of waterside life. Reporting to the Marina Manager you will provide essential support across all areas of the operation ensuring that our marina runs smoothly day to day and that our customers receive exceptional service.

Exceptional Customer Service:

- Provide exceptional customer service in the marina and when dealing with telephone enquiries

- Ensure that every customer interaction leaves a lasting positive impression.

- Problem solve and handle customer queries promptly and effectively

- Contribute to the sense of community spirit at the marina.

- Handle mooring enquiries ensuring we promote all the benefits of being with Aquavista.

Operational Excellence:

- Support the Marina Manager in all aspects of marina operations, ensuring efficiency and effectiveness.

- Under the guidance of the Marina Manager, carry out general site maintenance including grass/reed cutting and strimming, perimeter fence repairs, weed control, jetty/pontoon cleaning and repair, pathway maintenance, pressure washing and maintenance projects

- Carry out daily boat checks and update information regarding occupancy.

- Carry out daily facilities checks - buildings and equipment.

- Provide quayside services to moorers and visitors e.g diesel and pump out.

- Process payments and paperwork for services.

- Allocation of berths.

- Carry out marina security duties including manning the marina mobile phone, outside normal working hours.

- Take individual responsibility for health and safety requirements on the marina.

Brand Vision and Values:

- Uphold and promote the brand vision, values and standards within the marina.

- Continuously seek opportunities to enhance the customers experience at the marina.

What we'll need from you.

Good communication skills. Customer service-oriented mindset with a passion for exceeding customer expectations. Computer literate and be willing to learn our operational system, Harbour Assist 24 hours per week, 4 days over 7 x 6 hour shifts including some weekends
About you.

A positive can-do attitude Genuine, warm personality with a flair for great customer service and hospitality. Hands-on approach to tasks Methodical and accurate in completing tasks Have an interest in boats or the waterside.
What the package includes.

12.21 per hour salary 33 days holiday (inclusive of bank holidays) 6% matched pension Private Vitality Healthcare which includes additional benefits such as discounted Apple watch, Amazon Prime membership, free Cafe Nero coffee per month, gym discounts Life Assurance Employee assistance programme Employee discounts on moorings Investment into your professional development Enhanced Family Leave policy
Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 24 per week

Benefits:

Bereavement leave Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance On-site parking Private medical insurance Sick pay
Work Location: In person