Job Description

Role:

Web Developer & IT Support Officer

Hours:

Full Time (approx. 35 hours per week)

Location:

Remote

Salary:

Competitive

Overview

We are seeking a proactive, organised, and inquisitive Web Developer & IT Support Officer to join our team. This role is perfect for someone with strong web development experience (particularly WordPress), solid coding skills, and the ability to support staff with IT-related tasks. You will manage and enhance our digital presence, maintain website and system performance, and assist with day-to-day technical operations across the organisation.

Web Development & Maintenance

Develop, update, and maintain websites using WordPress,

Elementor

, and other CMS or coding frameworks. Write, edit, and troubleshoot HTML, CSS, JavaScript, PHP or similar languages. Manage website functionality, upgrades, security patches, theme/plugin updates, and integrations. Upload and manage website content, documents, media, and daily updates. Ensure websites are user-friendly, responsive, secure, and optimised for performance. Support design tasks such as layout adjustments, UI/UX improvements, and implementing design changes. Use Photoshop/Canva for basic graphic design, image editing, and visual content creation.

Analytics, Marketing & Technical Integrations

Set up, monitor, and troubleshoot Google Analytics, Google Tag Manager, and other tracking tools. Resolve issues with tracking codes, events, conversions, and reporting. Work with Zoho CRM, including Campaigns, Forms, and Marketing Automation, ensuring smooth integrations and accurate data flow. Support SEO-related technical improvements when required.

IT Support & Operations

Provide general IT support to staff, including troubleshooting hardware, software, email, and connectivity issues. Assist with system updates, backups, security, and user account management. Support colleagues with day-to-day technical queries and escalate complex issues when necessary. Maintain and update internal systems, shared drives, and digital platforms. Ensure technology and digital tools run smoothly across the organisation.

Required Skills & Experience

Strong proficiency in

HTML and CSS

(required). Solid experience developing and maintaining

WordPress

websites (required). Hands-on experience with

Zoho CRM

, specifically Campaigns, Forms, and Marketing Automation. Experience with Google Analytics, Google Tag Manager, and troubleshooting tracking issues. Strong understanding of front-end and/or back-end coding (HTML, CSS, JavaScript, PHP, etc.). Familiarity with hosting environments, cPanel, DNS, and basic server management. Strong IT support experience in a business environment. Knowledge of web design, UX/UI principles, and accessibility standards. Excellent problem-solving skills. Excellent written and verbal communication skills. Photoshop/Canva skills for content editing and basic design needs. Ability to manage multiple tasks, prioritise workloads, and work independently.

Desirable (Nice-to-Have)

Experience with other platforms (Shopify, Wix, custom CMS). Basic graphic design experience beyond fundamentals. Knowledge of SEO best practices. Experience with API integrations. Understanding of cybersecurity best practices.

Candidate Qualities

We're looking for someone who is:

Curious & inquisitive

- always eager to learn, explore, and problem-solve.

Proactive

- takes initiative and anticipates needs before they arise.

Organised

- maintains structure, manages tasks efficiently, and meets deadlines.

What We Offer

A full-time position within a supportive and collaborative environment. Opportunities for career growth, training, and professional development. The chance to shape and improve the organisation's digital tools and systems
Job Type: Full-time

Benefits:

Flexitime Work from home
Work Location: Remote