Job Description

WHEN WORK FEELS LIKE A WINNING RIDE...

At The Bicycle Chain, we believe that your job should be something you actually look forward to. We're not just passionate about bikes--we're passionate about building a positive, rewarding workplace where people love what they do and enjoy who they do it with.

As a family-run business, we know that a happy, motivated team is the key to delivering the kind of customer experience that keeps people coming back. If you're detail-driven, thrive in a busy environment, and love being part of a fast-paced, supportive team--our

Web Team Assistant Manager in Taunton

might be the perfect place for you.

MORE THAN JUST A JOB--IT'S A TEAM YOU BELONG TO.

Work should feel like more than clocking in and out. We're big believers in creating careers that offer challenge, support, and growth. We back our team to succeed, and we celebrate wins together.

We offer a

performance-based pay structure

, so your hard work and commitment are reflected in your earnings.

Starting salary is between 27,936 and 30,160

, based on your current experience.

We'll sit down with you at the 6- and 12-month mark to review your progress--giving you the chance to move forward quickly based on your contribution. Plus, we offer an

annual profit share bonus

, so when the business does well, so do you.

CURRENT OPPORTUNITY: WEB TEAM ASSISTANT MANAGER - Taunton HQ

We're on the lookout for a friendly, organised, and driven individual to join our Web Sales Team. This role is ideal for someone who enjoys variety in their day, thrives in a collaborative environment, and is passionate about cycling and customer service.

What You'll Be Doing:

Managing the web teams orders and tasks to meet customer expectations and deadlines. Prioritising tasks for the web team to meet customer expectations and deadlines. Reaching out to customers who've ordered bikes online to ensure a smooth and positive experience Responding to customer inquiries via phone and email with clear, helpful communication Advising customers and helping match them with the right products Preparing and boxing bikes ready for dispatch Processing and packing small parts orders accurately Handling online orders and using our EPOS system for sales and inventory Supporting with logistics and coordinating deliveries to stores and customers Continuously improving your cycling industry and product knowledge

What We're Looking For:

Full-time availability (including Saturdays, with a weekday off) Excellent organisation skills A manager's mindset Great attention to detail and solid admin skills A positive attitude and self-motivation A helpful, customer-first mindset Confidence, communication, and problem-solving skills A strong team player who loves being part of something bigger Passion for cycling is a big plus!

Working Hours:

9:00 AM - 5:30 PM Five days per week, including Saturdays One weekday off in lieu

Why You'll Love It Here:

Staff discounts on everything we sell Cycle to Work scheme Annual profit share bonus Free on-site parking Supportive leadership team that wants to see you grow and succeed

Sound Like Your Kind of Workplace?

If you're ready to join a team that values your input, rewards your progress, and shares your love for all things bikes, we'd love to hear from you.

Job Type: Full-time

Pay: 27,936.00-30,160.00 per year

Additional pay:

Bonus scheme
Benefits:

Cycle to work scheme Employee discount On-site parking Profit sharing
Application question(s):

Have you worked with online orders or EPOS systems before? Tell us about your experience. What's your current relationship with cycling? Do you ride? Are you familiar with current bike trends or tech? What does being part of a close-knit team mean to you?
Work Location: In person

Reference ID: Web AM