Job Description

Job Overview

We are looking for a motivated individual to ensure the smooth running of the nursery's online sales operations and general nursery work.

Objective

Support the smooth running of both nursery operations and online sales Assist with the efficient production, care, and dispatch of nursery stock Provide excellent customer service through timely website order fulfilment and occasional on-site customer interactions

Location

The post holder will be required to work at any of the locations as reasonably requested by the Company.

Essential Skills

Reliable, punctual, and willing to work flexibly across nursery and sales duties Good attention to detail and accuracy in handling stock and fulfilling orders. Strong organisational and communication skills Comfortable with physical, hands-on work in varying conditions Basic IT skills for handling website stock updates and order documentation

Desirable Skills

Previous experience in horticulture, agriculture, forestry, or a similar role Customer service or retail experience Forklift licence or willingness to train PA1/PA6

Main Tasks

Website Sales & Customer Service

Implement and maintain website product quality, checking stock for defects and ensuring accurate listings Plan, maintain, and update website stock records by species and size for easy identification Pick, sort, and package online customer orders promptly and accurately. Ensure website orders and documentation are completed and dispatched within agreed timescales (usually 24 hours) Act as a point of contact for occasional on-site customer visits, providing guidance and short tours of the business Maintain accurate records to support online sales, stock, and dispatch

General Nursery Work

Support polytunnel operations including planting, fertilising, weeding, seeding, pruning, repotting, watering, and naming products as directed Assist with grading operations, including sorting and packing plants to specification Operate and maintain nursery tools and equipment safely. Dispose of waste materials correctly and maintain tidy, safe work areas. Follow all biosecurity and health & safety measures, including use of appropriate PPE Work flexibly across departments to meet operational needs Contribute ideas for improving efficiency and customer experience Support managers and colleagues with tasks as directed

Company Specific Tasks

Ensure adherence to the Company's Health and Safety Policy Ensure Standards are maintained by strict adherence to the Company's Integrated Management System
Job Type: Full-time

Pay: 12.21-14.00 per hour

Expected hours: 39 per week

Benefits:

Company pension On-site parking
Experience:

Forestry: 1 year (required)
Work Location: In person