Job Description

Wedding and Events Supervisor at Winstanley House & The City Rooms

? Do you want to work at a hospitality company that genuinely cares about its people and wants to help them fulfil their potential?

? Do you want the opportunity to work across a selection of brilliant venues and gain experience in different areas of the hospitality sector?

? Do you want to be part of a team that provides unrivalled hospitality and is always looking to exceed expectations?

We're The Parmar Collection, an exquisite group of award-winning stately wedding venues, multi-purpose event spaces, boutique hotels, contemporary restaurants and high-end takeaway food. Behind the scenes, we're a family business, supported by a diverse and talented team, and we're looking for a Front of House Supervisor to join us at Winstanley House and The City Rooms.

About the role

Reporting to the Front of House Manager and Operations Manager, you'll be responsible for running events in their absence and heading up our reception desk. You'll manage a team of food and beverage waiting and bar staff, ensuring that everyone delivers an exceptional experience for our guests.

Your duties and responsibilities will include:

? managing all F&B day-to-day operations to the highest standards

? preserving excellent levels of internal and external customer service

? identifying guests' needs and responding proactively to all their concerns

? Leading the F&B team

? being aware of, KPIs, schedules, policies, and procedures

? providing a two-way communication and nurturing an environment of ownership, with an emphasis in motivation and teamwork

? complying with all health and safety regulations.

The skills and experience we're looking for:

? Proven food and beverage experience

? Working knowledge of various computer software programs (MS Office, restaurant management software, POS)

? Ability to spot and resolve problems efficiently

? Mastery in delegating multiple tasks

? Communication and leadership skills

? Up to date with food and beverages trends and best practices

? Ability to manage people and meet financial targets

? Guest-oriented and service-minded

About you

When it comes to growing our team, for us it's about personality, ambition and matching our own values - teamwork, kindness, trust, accountability, empathy and integrity.

For this role, we'll want you to:

? develop a trusting and respectful partnership with the Leadership team by communicating effectively and meeting or exceeding expectations in operations management and financial performance

? be target driven

? able to prioritise and plan your workload efficiently and meticulously

? be diplomatic, and confident dealing with people at all levels

? be highly organised and self-motivated, and able to efficiently and effectively manage a wide range of tasks

? work well under pressure and prioritise tasks, as directed as well as using your own initiative

? have a guest-driven and positive, proactive approach to all your tasks

? show a personal commitment to continuous self-development.

About us

We're a family-run business with big ambitions to continue our expansion across the Midlands and beyond. We're looking for more ambitious and brilliant people to join our talented team and help us to exceed our guests' expectations at every turn.

As we continue to expand, we're committed to staying true to who we are, which is a family-run business that genuinely cares about its people. We work hard and we have high expectations of our people, but we'll continue to be a great company to work for and to treat our people well.

We're busy, but without the burnout that's all too common in the hospitality industry. No one works more than 45-48 hours a week and everyone gets 28 days' holiday, plus an extra day on their birthday.

We're looking for people who want to grow with us. We enjoy watching our colleagues move up the ranks, and we're also keen to give people experience across the broad spectrum of hospitality when they want it.

Our ethos is to empower people to be their best.

If all this sounds like the right fit for you, apply now with your CV.

Apply now

Good luck!

Job Type: Part-time

Pay: 13.00-14.00 per hour

Benefits:

Employee discount
Work Location: In person