Job Description

Unique Norfolk Venues open the doors to a carefully chosen selection of stunning privately owned venues, all with exclusive use and its own entirely unique character. With our in-house catering and talented chefs, along with our planning team and well-established infrastructure, we provide a comprehensive bespoke service. From catering to event planning, we take care of the details, ensuring a seamless and personalised experience.

Excitingly, UNV is recruiting for a Wedding Planning Executive! We are looking for a friendly and confident person to deliver great customer service during the planning element of a couple's journey, and to then to deliver an exceptional wedding day.

Venues covered: Pentney Abbey (PE32 1JT), Abbey Barn (PE33 9FW), Manor Mews (PE31 8RS)

Main office: 40 Barnard Rd, Bowthorpe Employment Area, Norwich NR5 9JB

The Role

Conduct regular planning meetings with clients, guiding them through the planning process and providing detailed venue information. Develop and maintain expert knowledge of all venues and wedding packages to confidently advise clients. Have a strong understanding of wedding day logistics, offering clear, practical guidance throughout the planning journey. Respond promptly and professionally to client enquiries via the shared inbox. Prepare and complete event ordering documentation. Liaise effectively with a wide range of suppliers to ensure smooth event delivery. Create, update and manage client quotes and contracts as required. Use our online planning portal to gather and update client information, including timelines, wedding breakfast selections and drinks choices. Conduct viewings for prospective clients, presenting each venue with professionalism, attention to detail and pride. Coordinate wedding and event days to deliver a seamless experience, acting as the main point of contact for clients, suppliers and internal teams. Represent assigned venues and take ownership of communication with venue site teams. Attend and support tasting events as required.

The Ideal Candidate

Customer service experience Hospitality experience Administrative experience Experience working on or planning events is desirable Experience delivering a luxury service is desirable Great listening and communication skills Great attention to detail Leadership qualities Problem solving skills and taking initiative Excellent organisational skills Ability to be flexible and adapt to fast changing challenges and situations
Job Type: Full-time

Pay: 27,000.00-28,000.00 per year

Benefits:

Free parking On-site parking Work from home
Work Location: Hybrid remote in England PE32 1JT