Job Description

About the venue

Set within a 700-year-old historic hall, Samlesbury Hall offers a truly unique setting for weddings and special events. With an exception reputation for elegance and excellence, we pride ourselves on delivering experiences that are both memorable and flawless.

Role Overview

We are seeking a highly professional and experienced Wedding Sales and Operations Manager to lead and oversee all aspects of our wedding business. This is a unique opportunity to work in a truly historic and prestigious setting, delivering exceptional events that match the beauty and grandeur of our 700 year old venue.

The ideal candidate will bring a passion for excellence, an eye for detail, and a talent for both sales and seamless operational execution. You'll be the face of our weddings - working closely with clients from enquiry right through to the big day, ensuring everything runs flawlessly and to the highest standards.

Key Responsibilities

Sales and Client Relations

Proactively drive wedding sales, including handling enquiries, conducting show rounds, and converting bookings. Build strong relationships with wedding clients from initial contact through to post-wedding follow-up Be the main point of contact for all wedding clients, ensuring clear and constant communication throughout Work closely with the marketing team to ensure promotional materials and social media are current and impactful Provide exceptional customer service and a personalised experience for each couple.

Event Operations

Lead the planning and coordination of each wedding, ensuring every detail is executed to the exacting standards of the venue Oversee event set up and on-the-day management, working closely with the front of house team Oversee the planning and delivery of each wedding day, ensuring a seamless and professional experience. Coordinate and lead the event team, including set up, service and breakdown Ensure all staff are fully briefed, appropriately uniformed (liveried) and deliver service to the highest possible standard.

Team leadership and venue standards

Train, mentor and lead a team of event staff to maintain excellent service standards. Ensure the venue is always presented to a high standard, reflective of its history and prestige Collaborate with other departments and suppliers to ensure smooth event execution.

Requirements

Proven experience in wedding and/or events management (minimum 3 years preferred) Strong sales and client relationship management skills Impeccable attention to detail and ability to maintain high standards under pressure Exceptional communication and organisational skills Leadership experience in managing and training hospitality/event teams Comfortable working weddings and flexible hours as required A passion for the heritage of the Hall and delivering extraordinary experiences.

Working Hours & Remuneration

You will be expected to work 34 hours over a 4 day week, which must include weekends (both Saturday and Sunday). On wedding and event days you will be expected to work a longer day.

There is a starting salary of 28,000, plus commission on wedding bookings taken.

Excellent references essential

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Additional pay:

Commission pay
Benefits:

Company events Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking Private medical insurance
Schedule:

10 hour shift Day shift Every weekend Monday to Friday
Application question(s):

Please confirm you are happy to work every weekend
Work Location: In person

Reference ID: Wedding Sales and Operations Manager