Job Description

Job Role:

WeekendConcierge

Location:

Manchester

Salary:

From23,000 per annum, plus benefits

Hours:

Saturday night and Sunday night only(24 hours per week)

Who are we?

FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.



FirstPort is a member of The Property Institute (TPI) (formerly ARMA & IRPM), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.

Main Responsibilities

Provide front of house facilities and services to our customers Perform, if necessary, any employee's duties in order for continual operation of the Development. Monitor performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required. Ensure all communal areas (including the Club Lounge and Bar) and other aspects of the development are presentable to the highest standard. Including tidying up the Club Lounge and Bar after events. Undertaken parcel and post facility and distribution to customers. Effective positive liaison with customers, addressing queries and concerns in a timely manner. Regular site inspections and reporting notable matters to the Estate Manager so that work orders can be raised where necessary. Undertake development equipment and emergency systems tests weekly and keep a log as required as directed. i.e weekly washing machine boil wash, flushing outlets. Monitor security on site and track and resolve security concerns.

About you

Experience of supervising a team and taking ownership for delivering excellent customer service, meeting individual and team objectives. Demonstrable experience of front of house concierge and delivering an exceptional customer experience. Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customer and guests with a resolution focused mentality. Able to work with autonomy and as part of a wider team. Efficient in maintaining administration and record keeping electronically. Demonstrable ability dealing with problems and challenges effectively. Good understanding of Health and Safety regulations, Residential Landlord & Tenant legislation relevant to property management. Ability to work under pressure and deadlines, able to prioritise and delegate and manage time effectively. Excellent IT skills, social-media awareness and up to date with new technology.

The Benefits

Our customers deserve the best and the same applies to our people. We'll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We're committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.