Job Description

Weekend Customer Service Representative

Location:

Poole

Hours:

Saturday & Sunday (with potential for occasional weekday cover)

Employment Type:

Part-time / Weekend Role

About Us:

We're a fast-growing, fashion-forward brand with a strong online presence and a vibrant social media community. Our brand thrives on exceptional customer experience, seamless operations, and a stylish, energetic vibe - and we're looking for someone just as passionate to join our team!

Role Overview:

As our Weekend Customer Service Representative, you'll be the frontline of our customer experience and play a key role in maintaining the smooth running of our operations. From handling live chats and emails to keeping our space organized and stocked, you'll ensure that our brand delivers excellence every day -- even on the weekends!

Key Responsibilities:

Customer Support:

Respond promptly and professionally to customer queries via live chat and email Resolve order issues, sizing questions, shipping updates, and general inquiries Provide exceptional aftersales care and maintain a positive customer relationship Respond to customer reviews and feedback with brand-appropriate tone and solutions

Office & Livestream Room Support:

Restock livestream rooms and maintain a clean, organized environment General office upkeep to ensure a tidy, welcoming space

Order Fulfillment & Inventory:

Pick, pack, and fulfill customer orders accurately and efficiently Monitor inventory levels and assist in creating weekly stock orders Place orders for office and shipping supplies as needed

Influencer & Community Engagement:

Assist with influencer management - including tracking gifting, responses, and follow-ups Coordinate with the marketing team to ensure timely communication with influencers

Who You Are:

Highly organized and detail-oriented Friendly, professional, and customer-obsessed A strong communicator - both written and verbal Comfortable working independently and proactively Quick to adapt and eager to support wherever needed Tech-savvy and familiar with customer service tools (experience with Shopify, Gorgias, or similar is a bonus!)

Perks:

Staff discount Opportunity to grow with a buzzing fashion brand Fun, fast-paced working environment Great team energy and supportive culture
Job Type: Part-time

Pay: From 12.51 per hour

Expected hours: 18 per week

Benefits:

Cycle to work scheme Employee discount On-site parking
Work Location: In person