Job Description

Job Summary

We are seeking a dedicated and professional Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, offering a warm welcome and ensuring a smooth and efficient operation of the front desk. This role requires excellent organisational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment autonomously.

You must have experience in customer service as well as working to KPI/KPAs as this will be a large proportion of the role.

You must be proficient at using a Mac and particularly Excel, Google Sheets and Docs and eager to learn.

You will be in directly reporting to the Admin Team Leader and you will also help to support the other members of the reception team.

Example starting hours:

Saturday 08:30-16:00 (30mins break) 7 hrs Alternate Sundays 8:30-13:00 (no break) 4.5 hrs alt weeks (2.25)

Averaging for wages at approx 9.25hrs each week

There will be support and on-boarding training provided with the

Senior Admin Team

but you will be required to use your initiative and be autonomous within this position.

Front of House:

To welcome clients and be able to remember regular clients names to maintain a 'family' feel at Reform. Client queries answered over email, telephone and in person Appropriately taking appointment and class cancellations and enacting the cancellation policy. Diary management and bookings. Updating client accounts and taking payments. Contacting clients to collect payment and debt collecting Ensure that the diary is managed well for the practitioners with minimal unusable gaps, that all breaks and meetings are scheduled. General administrative support for the clinic owner, and other Practitioners. Responsible for light cleaning of the clinic at the beginning and end of each shift Liaising with insurance companies Managing spreadsheets, GoogleSheets and GoogleDocs to ensure accounts are up to date and other statistical management. Completing Inventory Completing procurement tasks as directed Contributing to marketing via the use of Canva creation and social media - under the direction of supervisors To provide a seamless line of communication from practitioner to patient bookings To maximise New Patient carryover to booking from contact
Pay: 13.00-15 per hour

Performance bonus
Benefits:

Casual dress Employee discount
Experience:

Administrative experience: 1 years (required) Customer service: 1 years (required)
Work Location: In person - Balham SW12 9RZ

If you are passionate about providing exceptional service in a healthcare environment and meet the qualifications outlined above, we encourage you to apply for this rewarding position as a Medical Receptionist.

Job Types: Full-time, Permanent

Pay: 13.00-15.00 per hour

Expected hours: 7 - 11.5 per week

Benefits:

Company pension Employee discount Free fitness classes
Work Location: In person

Expected start date: 11/08/2025