Job Description

We are looking for a Weekend Receptionist to join our team at our Wellington Arms pub, events and rooms located in Stratfield Turgis, between Basingstoke and Reading.

You will have a genuine passion for delivering great hospitality, looking after our guests with a smile. You will be key to ensuring a high level of customer service, always offering a warm welcome and goodbye.

Typical hours for the role will be 8am to 12pm Saturday & Sunday, with the option of occasional evening hours available in the week, where required.

Your role

Welcome our guests, ensuring that they have a smooth check in and all information is communicated clearly and correctly to ensure you make that great first impression.

You will offer guidance to guests when they need to ensure the perfect stay.

You will have full responsibility of answering all telephone calls that come into the office/reception professionally and friendly.

You will be dealing with room and event queries over the phone and face to face, always ensuring that you have accurately noted all the guest's requirements.

You will be taking payment on the guest's departure, as well as taking deposits for future functions and events.

General office administration.

What we are looking for

Good initiative, well-motivated and able to work with minimal supervision.

Well organized and an eye for detail.

Honest, dedicated and hard-working.

Ability to manage your own time.

You will be smart and presentable at all times.

Excellent attention to detail with a passion for organising information.

Proficient in IT- systems training will be provided where required.

You will be a fun, outgoing person with a good sense of humour and have strong communication skills, being able to interact with team, guests and suppliers.

Integrity in dealing with sensitive information and situations.

Our support to you

A warm and welcoming team of colleagues, in an enjoyable working environment. Support, training and development to improve your competency and skills in the role and to aid towards progression opportunities in the future. Discount on food, drink and accommodation in all Grosvenor Pubs & Inns.
Work remotely

No
Job Type: Part-time

Pay: Up to 12.21 per hour

Expected hours: No less than 8 per week

Experience:

Hospitality: 1 year (preferred)
Work Location: In person