Job Description

Welcome Host

15,575 per annum plus tronc and fantastic benefits

24 hours per week across 3 days

Bank holiday, weekend and occasional evening availability required

Take a look at our website

Our Welcome Hosts

As a Welcome Host, you are the friendly face of The Newt, creating a positive and memorable first impression for every member and visitor. You'll be on the front line of the guest journey, greeting, guiding, and assisting guests to ensure they have a safe, smooth, and enjoyable experience. With a passion for people and a love for storytelling, you'll help bring the attraction to life through excellent service and enthusiasm.

Key Responsibilities

Guest Welcome: Provide a warm, friendly, and professional welcome to all guests on arrival. Information & Assistance: Offer clear, helpful information about the attraction's layout, events, facilities, and safety guidelines. Wayfinding: Guide and direct visitors to key areas such as entrances, exhibitions, restrooms, or cafes. Customer Service: Respond to visitor questions, concerns, and feedback in a positive and professional manner. Admissions Support: Assist with scanning tickets, managing queues, and supporting self-service or staffed ticketing areas. Presentation & Appearance: Maintain a clean and tidy front-of-house environment, and ensure personal appearance reflects the standards of the attraction. Health & Safety Awareness: Be alert to potential hazards or issues affecting visitor safety and report promptly to the appropriate team. Events Support: Help with the smooth running of special events, school visits, or seasonal activities when required.

What we can offer

A positive workplace environment with opportunities to develop both personally and professionally. Stay in shape with our complimentary use of our gym and wellbeing classes Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% of Spa Treatments. Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases. Discover exclusive perks with our Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants. Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs We value your hard work and recognise your achievements through our colleague recognition programme "Newt Awards" with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay. Support from our Employee Assistance Programme for both yourself and your family A team that knows how to have fun with regular team engagement activities including monthly Gather and Grow Motivational Speakers and our regular fun squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few. Access your earnings at anytime with Wagestream, with access to nationwide brand discounts Up to 30 days annual leave each year for our full-time team

What we're looking for

A friendly, approachable manner with strong communication skills Passion for delivering great service and a memorable visitor experience Ability to stay calm under pressure and handle busy periods professionally Willingness to learn about the attraction and share knowledge with guests Reliable, punctual, and flexible with working hours, including weekends and holidays Previous experience in customer service, hospitality, or a similar role Basic first aid or safety awareness training

Who are we - The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in the ancient history of Somerset, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.