Job Description

Job Title

Welcome Host

Summary

As a Welcome Host, you'll be a key part of the front-of-house team at 67 Lombard Street, responsible for delivering outstanding customer experiences to both occupiers and visitors. You'll act as the go-to person and trusted expert for all matters relating to the building and its community.


You'll be the first face people see and the person they turn to for support - providing a warm, professional welcome at the front desk and being visible and approachable throughout communal areas. Your focus will be on creating exceptional first and lasting impressions, resolving queries effectively, and ensuring a consistently high level of customer satisfaction.

Key Responsibilities

Community Engagement:

Build strong relationships with occupiers, visitors, suppliers, and the client to understand their needs. Support GSS in delivering initiatives and bringing communal spaces to life.

Front of House Service:

Maintain high standards of service and presentation in all shared areas. Be proactive and responsive to customer needs, taking ownership to resolve queries and improve experiences.

Occupier Communication:

Lead on the delivery of updates, initiatives and events through channels like newsletters and marketing materials, ensuring occupiers are informed, engaged, and connected.

Concierge Services:

Assist with guest needs including reservations, local information, and travel arrangements.

Operational Excellence:

Follow all Cushman & Wakefield procedures regarding health & safety, security, and access. Support the Building and FOH management teams with admin tasks and checklists as required.

Reporting:

Provide regular and ad-hoc reports, including post-event feedback and continuous improvement updates, as required by the client or Cushman & Wakefield central teams.

About You

Qualifications:

Strong command of written and spoken English (required).

Knowledge & Experience:

Previous experience in a front-of-house or customer service role, ideally in a similar environment. Proven ability to build strong relationships with customers, colleagues, and suppliers.

Skills & Personal Qualities:

Passionate about delivering exceptional service and creating a positive community atmosphere. Well-organised with strong planning skills and the ability to handle challenges professionally. Friendly and confident in a front-facing, desk-based role. Excellent communication skills, both written and verbal. Highly customer-focused with a proactive, problem-solving approach. Committed to service excellence and operational standards. A team player who enjoys collaboration. Proficient IT skills.



INCO: "Cushman & Wakefield"