Job Description

At The Paddington Bear Experience, located in the heart of Central London, we are looking for enthusiastic and dedicated Food & Beverage Welcome Hosts to deliver exceptional service and create unforgettable guest experiences within our themed cafe, hospitality areas and our bespoke Paddington Bear themed food truck.

Main Responsibilities

Retail

Deliver continuous, high quality customer service and create memorable experiences Actively engage with guests, displaying enthusiasm and positive energy Hit daily sales targets through upselling and promoting products at every opportunity Maintain well-stocked, clean, and visually appealing displays throughout the day Follow opening and closing procedures as outlined in departmental training Proficient in computer systems, POS operations, and secure card transactions Comfortable engaging with a variety of guests in a fast passed environment Prepare and serve F&B including alcohol, following safety and allergen protocols Handle photography set up Self-motivated with strong problem solving skills, able to work independently or as part of a team Stand for extended periods while ensuring smooth operation and guest satisfaction

Customer Service

Provide excellent customer service to ensure a high-quality experience Welcome and assist visitors, answering queries promptly Create memorable experiences and resolve issues calmly and efficiently Promote products, offers and upsell opportunities Report problematic behaviour to security or management Communicate venue rules and directions clearly Support customers with access needs and relay important information to supervisors

Operations

Maintain venue cleanliness and ensure displays, tables and floors are tidy Manage queues, communicate wait times, and keep a positive atmosphere Handle bookings and reschedule tickets to minimise disruptions Load customers into groups efficiently, following ticketing and safety rules Monitor visitor flow and ensure safe front-of-house operations Conduct bag checks and store customer items securely Report suspicious or problematic activity immediately Uphold safety standards, including fire evacuations procedures

General

Adhere to uniform and grooming standards, maintaining excellent personal hygiene at all times. Follow all Health & Safety and Food Hygiene procedures to ensure a safe working environment for staff and guests. Report any first aid incidents, hazards, or "near misses" to your Line Manager, promoting a culture of safety awareness. Carry out any reasonable duties assigned by the management team to support the daily operation of the cafe and venue.

What We're Looking For

A genuine passion for retail and delivering excellent customer service, with a positive attitude toward working in a fun and casual environment. Previous experience in a quick-service retail or hospitality environment (desirable but not essential). Strong communication and interpersonal skills. A positive, can-do attitude and the ability to work effectively as part of a team. Flexibility to work weekends, evenings, and holidays as required.

Full availability from 1st December to 5th January 2026, including weekdays, weekends, and holidays. Flexible with shifts.

Job Type: Part-time

Projected Total Compensation: 12.75 per hour

Work Location: In person