Job Description

Description

We're looking for a

Welcome Team Coordinator

to provide a warm, calm and professional in-person experience for patients attending

Deptford Medical Centre.

This is a

front-of-house, patient-facing role

. All phone calls, emails and online requests are handled centrally, so this role focuses on welcoming patients, supporting safe patient flow and contributing to

proactive patient care

within the practice.




Patients don't always arrive at their best. They may be unwell, anxious or worried. You'll help patients feel listened to and supported, while also helping clinical teams by making sure patient information and observations are accurate and up to date.

What you'll do

Welcome patients and visitors to the practice. Support safe and smooth patient flow. Use empathy and de-escalation skills to manage difficult situations. Collect and record patient observations and medical vitals. Keep reception and waiting areas clean, safe and welcoming. Escalate urgent in-person concerns when needed.

What we're looking for

Someone who enjoys working directly with people. Clear, compassionate communication skills. Calm and professional under pressure. Organised and comfortable using IT systems. A team player who cares about patient experience and quality care. Healthcare experience is helpful but not essential. We'll provide full training and ongoing support.



Find out more about this role by checking out the full

Working patterns

We're open to

full-time or part-time

applications.

All roles are

rota-based

and include

opening and/or closing shifts

.

We don't offer middle-of-the-day-only shifts.

Part-time options may include:Compressed hours (

8:00am - 6:30pm

) Flexible patterns including early and late shifts Late-shift-only roles (for example

10:00am - 6:30pm

)

About Penrose Health

Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.

We care for

75,000+ people across 9 sites in South East London

, supported by a team of

200+ clinicians and staff

. Our model is built on

permanent, diverse teams

, strong governance, and a clear focus on

continuity, quality, and access

.

We work closely with NHS partners to deliver a full range of services -- from routine checks to complex, long-term care -- backed by robust systems and a culture of continuous improvement.

We're proud to hold a

CQC "Good" rating

and consistently receive

strong feedback from patients

.

Learn more at penrosehealth.co.uk.

Penrose Health 2025.