Job Description

Description

Job Title: Welfare and Wellbeing Administrator

Department: Learning Support

Job Type: Permanent

The post holder will play a key role in the support and continuous development of the use of the Welfare and Wellbeing service at the City of Liverpool College. This will include triaging referral queries, assisting staff and students in their engagement with the Mental health, Counselling and Safeguarding Service across the College. The role will also include tracking and reporting team data, taking minutes of team meetings, and other administrative duties as and when required /or directed by the manager or Designated Safeguarding Lead (DSL)

Knowledge of Safeguarding and/or Mental Health would be an advantage to working with the team as well as a good grounding in administration in a demanding setting.
A willingness to train in Level 2 & 3 Safeguarding and Level 2 Mental Health are key to this role.

You may be expected to work across 5 college sites from time to time.

Key Responsibilities

Act as a first point of contact for the team including telephone and email queries and referrals relating to safeguarding and wellbeing Responsible for the Safeguarding duty phone to discuss and triage students' needs at the point of referral

Responsible for taking and distribute minutes from team meetings

Take responsibility of communication of services offered by the team across the College.

Create documentation, user guides, information leaflets to support staff and students in their use of the welfare and wellbeing service, and the referral processes.

Support the organisation of wellbeing events and campaigns

Ensure daily routines are established and followed, and communicated to the team, ensuring that all operational and administrative procedures take place in an accurate and timely manner.

Assist with designing, planning, and organising of online promotional material for staff and students.

Maintain accurate records and assist with CPOMS access, training and reporting on CPOMs is an important part of the role, a willingness to train and develop your knowledge in CPOMS usage will be required.

Provide general administrative support to the wider team as required, such as organising meetings, updating intranet and VLE pages, creating purchase orders, booking staff development activities etc

Provide data for CPOM reports to the Director of Learning Support and Wellbeing for Senior Leadership and Board meetings.

Analyse CPOM data for current trends across site and school level. Provide the information to the SLT and Board through line manager.

Ensure that the highest levels of customer care are established and maintained, and that customer care training is up to date and regularly reviewed

Work flexibly & responsively as part of the College workforce, including supporting service delivery in a number of key areas such as enrolment duty services as required

Take an initiative-taking approach and responsibility for personal professional development, Health & Safety, and meeting other regulatory compliances (e.g., GDPR, DPA, Safeguarding), thereby enabling safe and professional working practices to be observed at all times.

Conduct any other relevant and appropriate duties as determined by the needs of the service and as appropriate to the grade.

Skills, Knowledge and Expertise

Essential Criteria

Minimum Grade C/ Level 4 in English and Mathematics or equivalent

In depth understanding of confidentiality and GDPR

Excellent IT skills including use of standard Microsoft Office software.

Effective presentation skills and excellent spoken and written English.

Experience of contributing to reports, documentation, and user guides.

Experience of administration of support services

Knowledge of safeguarding, mental health and wellbeing issues that affect young people and vulnerable adults

High level of personal resilience and ability to work under pressure and tight deadlines

Positive personality - self-motivated /enthusiastic

Ability to work independently and as part of a team

Ability to maintain accurate records in a timely manner

Ability to evaluate data and report the findings to the team members as well as line managers

Ability to build strong rapport with a wide range of customers

Solutions focused approach to resolving customer issues and queries

Commitment to keep up to date with new and emerging support needs and and resources, and horizon scanning to identify potential opportunities to enhance the service.

Desirable Criteria

Strong experience of working in a busy student support services team and liaising directly with Experience of providing advice and support to staff and students in an educational environment Evidence of supporting a team to deliver training students to understand their needs.

Benefits

Why Join The City of Liverpool College?

Benefits of working at the College

As a valued member of our College community, you'll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.

Pension Scheme

You'll be part of the Local Government Pension Scheme with employer contributions of up to 20.20%, one of the best pension packages in the sector.

Leave entitlement

Up to 27 days annual holiday allowance, plus 1 wellbeing day. You'll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter.

Employee Benefit Platform

As part of your role, you'll have access to the COLC Employee Benefits Platform, a one-stop hub for a wide range of perks designed to support your wellbeing, work-life balance, and everyday savings. You'll be able to access discounts at major supermarkets, fashion and lifestyle retailers, tech stores, travel providers, and more. You'll also benefit from the Cycle to Work Scheme, cinema and leisure discounts and tech and home appliance discounts, with the option of spreading the cost through salary sacrifice. The platform is part of our commitment to supporting you in every aspect of your working life - and beyond.

Health and Wellbeing

As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) - a completely confidential support service available 24/7, 365 days a year. Whether you're facing personal challenges, looking for advice, or simply need someone to talk to, Health Assured is here to help. Through Health Assured, you can access a 24/7 confidential helpline, face to face, online or telephone counselling, as well as structured support for a wide range of issues including stress, anxiety, relationships, bereavement, legal and financial concerns.

You'll also have access to the online wellbeing portal, a secure, user-friendly platform offering a wide range of self-help resources, health assessments, articles, and guidance covering emotional, physical, and financial wellbeing, and to the Wisdom App, which offers mood trackers and wellbeing tools, meditation guides, fitness videos, and self-help modules as well as daily wellbeing tips.
You'll also be entitled to a free eye test through our voucher scheme with Specsavers, which covers a full eye exam (worth up to 25) and even includes 45 towards a pair of glasses. We also offer free flu vaccinations to help keep you feeling your best all year round.

Travel

We've partnered with Arriva to bring you great savings on bus travel. Plus, we offer interest-free loans to help you buy annual travel passes from Merseytravel and Merseyrail. That means you can enjoy the savings of up to two months' free travel--without having to cover the full cost upfront. It's all about making your commute more affordable and less stressful.

Flexible Working

We offer flexible working options depending on business need to support our employee's work-life balance.

Professional Development

We're passionate about helping you thrive, offering a mix of formal and informal professional development opportunities--designed to sharpen your skills, expand your knowledge, and accelerate your career.

College Benefits

Our excellent sports and fitness facilities can be used free of charge by staff. You can also access a range of discounted hair and beauty treatments at our Academy and Graduate Hair & Beauty Salons, and a staff discount at our Academy Restaurant.

About The City of Liverpool College

About The City of Liverpool College

The City of Liverpool College is a leading education provider for almost 12,000 students across the Liverpool City Region, from ages 16 and up.

Our passion for nurturing talent and personal approach to teaching makes sure all our students are fully equipped to realise their potential and be empowered to live out their career ambitions.

We believe in opportunity for all and offer access to both academic and vocational courses. From GCSE to degree level, our students achieve some of the highest exam results in the region.

As a recognised leader in skills and education, we are proud to have been named the Liverpool Chamber of Commerce 2024 Skills Provider of the Year, a testament to our deep-rooted commitment to delivering outstanding education that meets the needs of our students and the regional economy. We are also a proud member of the Chartered Institution for Further Education, reinforcing our position as a centre of excellence within the sector. Our recent Ofsted inspection rated us 'Outstanding' for Adult Provision and Personal Development, highlighting our dedication to providing life-changing education that empowers learners at every stage of their journey.

Our Mission

To provide high quality skills and education by delivering opportunities for growth to all people and businesses of the Liverpool City Region.

Our Goals

Deliver world class skills in business Provide an outstanding learning and student experience Develop the talent for sustainable employment

Safeguarding Our Students

The City of Liverpool College is dedicated to safeguarding and promoting the welfare our learners, and all staff will require an Enhanced DBS check.

Ready to Take the Next Step in Your Career?

Join a dynamic team shaping the future of education in the Liverpool City Region. With over 600 dedicated staff, five campuses, hundreds of courses, and more than 10,000 students, we're proud to be a leader in learning and innovation. Ready to make an impact? Apply now and become part of our journey.