Job Description

Role Profile

This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. You will be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done.

You'll be the first point of contact for residents applying for support from the welfare assistance scheme. You'll offer applicants a holistic assessment designed to maximise household income, reduce expenditure and build greater financial wellbeing.

You'll enable people to move as quickly as possible to problem resolution and to manage their essential needs so they are less likely to fall into debt.

You'll be responsible for making decisions on applications for financially based welfare support and will administer funds to households who would otherwise struggle to buy food or pay essential utility bills or meet other essential living costs.

You'll enable people to take control of their financial wellbeing and signpost them to local statutory services and community groups that provide practical, social and emotional support.

This role is offered both on a trainee and a qualified basis. For the trainee position we're not necessarily looking for someone who has previous experience working within the advice sector, as long as you're empathetic and able to provide person-centred support in a non-judgemental way we can provide full training.

Main Duties and Responsibilities

To explore client's circumstances using sensitive listening and questioning techniques To complete holistic assessments of need To identify key information about the client and their household and determine scheme eligibility Distribute financial assistance through agreed mechanisms To provide non-judgemental support, respecting diversity and lifestyle choices To be a source of information about local services and activities, enabling clients to resolve their problems as quickly as possible To identify any barriers to people accessing services and activities and support individuals to overcome these To help people identify the wider issues that impact on their household finances To gather and collate statistical and other information and data, reporting on activity and outcomes and ensuring effective qualitative and quantitative monitoring and evaluation of the service To contribute to the overall development of the service To reflect on practice and participate in team meetings, practice development forums and peer supervision To contribute to the achievement of annually set individual and team targets To represent the organisation in a knowledgeable and professional manner at all times To maintain appropriate professional boundaries at all times To identify your own training and development needs and participate in training opportunities To refer safeguarding issues in line with local and organisational policy To adhere to organisational policies and procedures relating to health and safety, risk and personal safety
Job Type: Full-time

Pay: 25,379.00 per year

Benefits:

Company pension Employee discount Free parking Work from home
Application question(s):

Please note we will use the information you provide in your answer to these questions to decide whether or not to invite you to an interview. Please provide examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. This could be from your previous employment, volunteering and/or home life.
Please tell us about your understanding of the issues affecting society and their implications for clients and scheme provision?

Please note we will use the information you provide in your answer to these questions to decide whether or not to invite you to an interview. Please provide examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. This could be from your previous employment, volunteering and/or home life.

Please tell us about your ability to quickly sift through information and extract what is relevant?

Please note we will use the information you provide in your answer to these questions to decide whether or not to invite you to an interview. Please provide examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. This could be from your previous employment, volunteering and/or home life.

Please tell us about your ability to use IT systems and packages in the provision of assessments, including the ability to input data for record keeping purposes and navigate online information systems?

This is a requirement for all successful applicants.
Please confirm that you are able to commence employment 22 September 2025.

Work Location: Hybrid remote in Scunthorpe DN15

Application deadline: 01/09/2025
Expected start date: 22/09/2025