Job Description

Are you committed to making a lasting difference in people's lives? Do you have a passion for promoting mental health, wellbeing, and recovery?

North Kent Mind is looking for a dedicated and compassionate individual to join our team as a full-time Wellbeing Coach in Medway. In this rewarding role, you'll provide group-based psychoeducational support to people with mental health needs, empowering them to build confidence, develop life skills, and engage meaningfully with their communities.

You'll be at the heart of our person-centred approach, delivering high-quality, recovery-focused support that reflects our values of empowerment, inclusion, and independence.

This is a fantastic opportunity to be part of a supportive, forward-thinking organisation where your work will directly contribute to positive outcomes for those we support.

If you're ready to take the next step in your career and share in North Kent Mind's vision, we'd love to hear from you.

Purpose of Post

The Wellbeing Coach will play a key role in delivering a wide range of community-based mental health and wellbeing services, primarily through in-person sessions across the North Kent area, with a focus on the Medway locality. This role supports individuals experiencing mental health difficulties, empowering them to improve their wellbeing, develop self-management strategies, and achieve personal recovery goals.

Structure of Post

Wellbeing Coaches are supervised by the Adult Support Services Manager and form part of a wider multi-disciplinary team. The role requires flexibility to work across multiple venues in and around North Kent, with occasional travel beyond the area to support service needs.

For the purpose of calculating travel expenses, the North Kent Mind office in Medway will be considered the contractual base. Travel time between venues during working hours will be counted as time worked. Travel expenses can be claimed only for distances that exceed the normal commute from home to base.

Weekend and evening work may be required, including the occasional delivery of remote sessions (subject to service demand and manager approval). Contracted hours are worked on a flexible monthly average basis, rather than a fixed weekly schedule.

Key Responsibilities

General Duties (All Staff)

Adhere to all North Kent Mind policies and procedures, including those on Equal Opportunities, Confidentiality, Safeguarding, and Health & Safety. Uphold the values of social inclusion, empowerment, and the recovery model in all service delivery. Respect and promote the autonomy, coping strategies, and individual strengths of all service users. Foster effective communication with external agencies and build positive working relationships with colleagues across the organisation. Participate in regular supervision, performance appraisal, and all relevant staff and team meetings. Attend required training sessions and organisational events. Undertake additional duties as reasonably delegated by the Adult Services Manager, CEO, or Board of Trustees.

Specific Duties

Service Delivery responsibilities include;

Conduct initial assessments with new clients, providing a welcoming, respectful, and informative registration process. Co-develop person-centred support plans in collaboration with each participant, incorporating their goals and aspirations. Deliver a range of structured psychoeducational group courses, including but not limited to: Managing Depression Managing Anxiety Improving Self-Esteem Self Esteem, Confidence & Assertiveness Let's Be Mindful Deliver or co-facilitate condition-specific self-help groups, including: Social Anxiety & Agoraphobia Depression Time for Change Provide individualised support sessions, including: One-to-one psychoeducational and psychosocial interventions Walk-and-talk sessions Home visits Informal wellbeing check-ins in community settings Listening ear support and signposting
Service Quality and Administration

Embed and monitor all relevant outcomes frameworks and evaluation methodologies into service delivery. Maintain accurate and timely records, including client data, outcome measures, and feedback analysis. Support the continuous improvement of services by participating in feedback reviews, course updates, and service evaluations. Assist with the intake process, ensuring accurate referral management and signposting as necessary. Signpost and refer individuals to alternative services when they are not suitable for current provisions.
Teamwork and Collaboration

Work closely with peers and embed co-production into all aspects of service design and delivery. Support the induction and ongoing development of volunteers as directed by the Adult Support Services Manager. Participate in community outreach and engagement events, promoting services and reducing stigma around mental health.
Professional Standards

Maintain a high standard of session delivery, ensuring all activities are: Appropriately planned and structured Inclusive, safe, and accessible Culturally sensitive and trauma-informed Manage risk and respond appropriately to incidents or crises, following safeguarding and escalation protocols. Promote and ensure adherence to the service's Code of Conduct for all participants.

Person Specification

Essential Criteria

Mental Health Awareness & Experience

Demonstrable experience or a strong understanding of supporting people with mental health challenges, either in a professional, voluntary, or personal capacity. An understanding of the impact mental health conditions can have on an individual's daily life, relationships, and recovery journey.
Group Facilitation & Engagement

Proven ability to plan, facilitate, and evaluate structured group interventions, psychoeducational courses, or wellbeing workshops. Confident in creating safe, inclusive, and engaging group environments that promote participation and learning.
Communication & Interpersonal Skills

Excellent verbal and written communication skills, with the ability to engage sensitively and effectively with a diverse range of people. Strong active listening skills and the ability to build trusting, professional relationships with service users, colleagues, and external partners.
Person-Centred & Trauma-Informed Approach

Awareness of trauma-informed practice and a commitment to delivering support that is person-centred, strengths-based, and empowering. Respect for personal autonomy, cultural diversity, and lived experience.
Flexibility & Travel

Willingness and ability to travel to multiple community venues across North Kent (primarily Medway). Flexibility to work some evenings and occasional weekends to meet service needs.
Organisation & Administration

Strong administrative and IT skills, including accurate record-keeping, data input, and outcome monitoring. Excellent time management and the ability to work independently within agreed boundaries and deadlines.

Desirable Criteria

Lived Experience

Personal or close experience of mental health challenges, either directly or through supporting others, with the ability to draw on this insight in a reflective and professional way.
Local Knowledge

Understanding of the mental health and wellbeing landscape in North Kent, including community resources and referral pathways.
Qualifications & Training

Relevant qualifications or training in mental health, counselling, psychology, social work, education, or a related field.
Multi-Agency Working

Experience working collaboratively with other professionals or agencies to support individuals with complex or ongoing needs.
Innovation & Creativity

Ability to contribute to service development by bringing new ideas, adapting resources, and responding creatively to the evolving needs of service users.

Additional Information

This role may require an Enhanced DBS check. Travel expenses are reimbursed in accordance with North Kent Mind's policy. All staff are responsible for ensuring they meet ongoing training and CPD requirements as directed by their manager.

We reserve the right to close the vacancy sooner once sufficient applications are received.

Job Types: Full-time, Permanent

Pay: 24,772.74 per year

Benefits:

Bereavement leave Company pension Health & wellbeing programme Sick pay
Work Location: In person